Gloria Mercer
Administrative Professional/General Technology Specialist
Kerrville,TX
Summary
Ambitious Professional seeking an administrative role to leverage extensive skills and drive departmental success as an teaching assistant, substitute-teacher, and or a educational coordinator
Current History Dual-branch service member, volunteer, and instructor with a strong educational background in business administration and technology management. Extensively trained in team synergy and collaborative success
Attentive Child Steward with several months of experience in attending to younger children 18month to 12 years. Friendly, helpful and engaging, capable of future planning with highly regraded skills in organizing. Successful at managing multiple tasks in a fast-paced setting.
Overview
39
39
years of professional experience
3
3
years of post-secondary education
Work History
Youth Steward-Assistant
KISD Transportation Department
Kerrville , Texas
01.2024 - 11.2024
- Experience aligns with coordinator responsibilities
- Maintain order, deescalate conflict, and enforce safety rules
- Monitor conduct and manage administrative tasks
- Manage emergencies and assist students with vehicle safety equipment
- Demonstrate strong verbal and written communication skills
- Proficient in MS Office Suite
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
Computer Training Volunteer
Dewitty Training & Employment Center
Austin, Texas
02.2015 - 02.2017
- Company Overview: 501(C) (3) not-for-profit organization
- Serve as a volunteer computer trainer, teacher for Austinfree.net
- Provided customer service, train clients and students in computerized operations, and executed complex problem-solving with a focus on results
- Implemented modern technologies and methodologies to improve training instructions
- Provided technical support for veterans seeking employment opportunities
- Cultivated strong working relationships with employees and public
- 501(C) (3) not-for-profit organization
Information Technology Volunteer
Dayton Medical Center
Dayton Ohio, OH
08.2012 - 09.2013
- Ensure information systems integrity and reliability by supporting thousands of military veterans utilizing advanced hardware and software procedures
- Assist office staff with troubleshooting kiosk devices and escalated issues to appropriate technician support
- Report real-time malfunctions concerned with the hospital kiosk registration system to improve information processing
- Provide technical support and assist with training on changing sensitive information in hospital computerized systems, develop strategic plans and improved business growth initiatives
- Leverage business administrative knowledge to innovate processes and assist cross-functional administrative personnel
Medical Records Volunteer
Dayton Medical Center
Dayton , Ohio
08.2008 - 09.2009
- Enhance operational efficiency responding to medical record requests, and provided customer service
- Efficiently managed and fulfilled daily departmental records requests, deliver records, input data, and establish documents using MS Office suit features
- Develop office procedures improving records processing
- Utilize database features to perform daily organizational task
- Manage thousands of records organize chart systems into a database implementing immediate reference to assist hospital personnel
Personnel Records Administrative Specialist
Lack-Land AFB
Lackland, Air Force Base
08.1985 - 07.1987
- Provided front desk support for several military departments and reviewed documents per compliance instructions and departmental policies
- Prepared military orders, composed correspondence, process active-duty files for thousands of incoming and out-going personnel
- Performed clerical functions, case management, and confirm military relocation services
- Set up and maintained thousands of logs, rosters, status boards, charts, and graphs assisting upper management to improve administrative processes
- Developed skills in planning, coordination, and task execution while managing office incoming calls
Education
Master of Business Administration - Information Security
DeVry University
Dayton, OH 06.2009 - 08.2011
Bachelor of Science - Technology Management
DeVry University
Dayton, OH 06.2009 - 06.2010
Skills
Problem Resolution
Collaborative Team Management
Conflict Resolution Expertise
Experienced Software Usage
Responsive To Challenges
Deadline-Oriented Abilities
Team Collaboration
Effective Communication
Recommendation
Letter of recommendation provided upon request.
Accomplishments
Mentorship and Guidance, Leadership Development, Exceptional Credentials, Skill Building, Organizational Skills, Resource Optimization
Timeline
Youth Steward-Assistant
KISD Transportation Department
01.2024 - 11.2024
Computer Training Volunteer
Dewitty Training & Employment Center
02.2015 - 02.2017
Information Technology Volunteer
Dayton Medical Center
08.2012 - 09.2013
Master of Business Administration - Information Security
DeVry University
06.2009 - 08.2011
Bachelor of Science - Technology Management
DeVry University
06.2009 - 06.2010
Medical Records Volunteer
Dayton Medical Center
08.2008 - 09.2009
Personnel Records Administrative Specialist
Lack-Land AFB
08.1985 - 07.1987
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