Summary
Work History
Education
Skills
Accomplishments
Volunteer Work Achievements
Graduation Projects
Recommendation
Timeline
AdministrativeAssistant

Gloria Mercer

Kerrville,TX

Summary

Ambitious Professional seeking an administrative (procurement/risk) role to leverage extensive skills and drive departmental success as a regulation specialist Current History Dual-branch service member, volunteer, and instructor with a strong educational background in business administration and technology management. Extensively trained in team synergy and collaborative success. Strategic and Compliance-Oriented Professional with expertise in future planning, organizational efficiency, and multi-task management in fast-paced regulatory environments. Adept at interpreting and implementing compliance rules and regulations, ensuring operational integrity while optimizing workflows. Leveraging MBA-backed expertise, excel in risk assessment, regulatory adherence, and policy development

Work History

Youth Steward-Assistant

KISD Transportation Department
01.2024 - 11.2024
  • Monitor conduct and manage administrative tasks
  • Manage emergencies and assist students with vehicle safety equipment
  • Demonstrate strong verbal and written communication skills
  • Proficient in MS Office Suite
  • Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.

Computer Training Volunteer

Dewitty Training & Employment Center
02.2015 - 02.2017
  • Company Overview: 501(C) (3) not-for-profit organization
  • Serve as a volunteer computer trainer, teacher for Austinfree.net
  • Provided customer service, train clients and students in computerized operations, and executed complex problem-solving with a focus on results
  • Implemented modern technologies and methodologies to improve training instructions
  • Provided technical support for veterans seeking employment opportunities
  • Cultivated relationships with employees and the public
  • 501(C) (3) not-for-profit organization

Information Technology Volunteer

Dayton Medical Center
08.2012 - 09.2013
  • Utilize MBA-backed expertise in compliance, risk management, and technology governance to ensure information systems integrity and reliability while supporting thousands of military veterans through secure, efficient hardware and software procedures, adhering to industry standards and data protection policies
  • Assist office staff with troubleshooting kiosk devices and escalated issues to appropriate technician support
  • Report real-time malfunctions concerned with the hospital kiosk registration system to improve information processing
  • Provide technical support and assist with training on changing sensitive information in hospital computerized systems, develop strategic plans and improved business growth initiatives
  • Leverage business administrative knowledge to innovate processes and assist cross-functional administrative personnel

Medical Records Volunteer

Dayton Medical Center
08.2008 - 09.2009
  • Enhance operational efficiency responding to medical record requests, and provided customer service
  • Efficiently managed and fulfilled daily departmental records requests, deliver records, input data, and establish documents using MS Office suit features
  • Develop office procedures improving records processing
  • Utilize database features to perform daily organizational tasks
  • Manage thousands of records organize chart systems into a database implementing immediate reference to assist hospital personnel

Personnel Records Administrative Specialist

Lack-Land AFB
08.1985 - 07.1987
  • Provided front desk support for several military departments and reviewed documents per compliance instructions and departmental policies
  • Prepared military orders, composed correspondence, process active-duty files for thousands of incoming and outgoing personnel
  • Performed clerical functions, case management, and confirm military relocation services
  • Set up and maintained thousands of logs, rosters, status boards, charts, and graphs assisting upper management to improve administrative processes
  • Developed skills in planning, coordination, and task execution while managing office incoming calls

Education

Master of Business Administration - Information Security

DeVry University
Dayton, OH
08.2011

Bachelor of Science - Technology Management

DeVry University
Dayton, OH
06.2010

Skills

  • Problem Resolution
  • Collaborative Team Management
  • Conflict Resolution Expertise
  • Experienced Software Usage
  • Responsive To Challenges
  • Deadline-Oriented Abilities
  • Team Collaboration
  • Effective Communication
  • Customer education
  • Budgeting and finance
  • Problem-solving
  • Time management
  • Decision-making
  • Excellent communication

Accomplishments

  • Mentorship and Guidance
  • Leadership Development
  • Exceptional Credentials
  • Skill Building
  • Organizational Skills
  • Resource Optimization

Volunteer Work Achievements

  • Gained valuable experience in technical support
  • Data management
  • Digital literacy training
  • Cybersecurity awareness

Graduation Projects

Capstone Projects for Bachelors and Masters Credentials. Transcripts provided upon request.

Recommendation

Letter of recommendation provided upon request.

Timeline

Youth Steward-Assistant

KISD Transportation Department
01.2024 - 11.2024

Computer Training Volunteer

Dewitty Training & Employment Center
02.2015 - 02.2017

Information Technology Volunteer

Dayton Medical Center
08.2012 - 09.2013

Medical Records Volunteer

Dayton Medical Center
08.2008 - 09.2009

Personnel Records Administrative Specialist

Lack-Land AFB
08.1985 - 07.1987

Master of Business Administration - Information Security

DeVry University

Bachelor of Science - Technology Management

DeVry University

Similar Profiles

CREATE PROFILE