Gloria MILLER
Saint Albans,USA
Summary
I am seeking to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Facilities management professional with focus on maintaining and improving facility operations. Known for reliability and flexibility in adapting to changing needs. Strong team collaboration and problem-solving skills, ensuring seamless operations and high standards.
Overview
13
13
years of professional experience
Work History
Facilities Manager
Department Of Education
New York, NY
06.2023 - Current
- Managed facility maintenance operations, ensuring compliance with safety regulations and standards.
- Developed and implemented preventive maintenance schedules to enhance operational efficiency.
- Coordinated vendor contracts for facility services, negotiating favorable terms and pricing.
- Oversaw budget management for facility-related expenditures, optimizing resource allocation.
- Investigated problems and determined appropriate remedies.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Interviewed, hired, and trained qualified maintenance employees.
- Enhanced building security with the installation of access control systems, surveillance cameras, and improved lighting.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
Receptionist
Department of Education
03.2019 - 06.2023
- Meet and Greet Visitors, routing and coordinating mail deliveries.
- Working Closely with the Office Manager to establish and maintain policies and provide day to day office and facilities support.
- Monitoring daily basis CDC rules for working in the office during Covid-19.
- Answering company telephones in a professional manner, conveys messages to the appropriates contacts.
- Address and resolve all incoming request with the appropriate sense of urgency and priority.
- Assist Office Manager with deployment of supplies and ensure that office inventory is maintained.
- Coordinate with the Purchasing team to place supplies orders as needed.
- Detailed-oriented with the ability to follow through.
- Excellent time management skills
- Ability to work well in a fast-paced environment, very dependable and reliable.
- Attentive to details, able to self-manage tasks, responsibilities with good discretion to escalate issues as needed.
- Ability to work independently and collaboratively with multiple stakeholders on various levels of seniority.
- Able to track and meet deadlines.
- Deals with Venders/Knowledge of the Certificate of Liability for Insurance purposes.
- Maintain the automated logging and tracking systems for Conference rooms, seating, training room reservations and building pass encoding.
- Collaborate with the Office Manager and building Manager to schedule and complete require safety drills with related trainings for all office employees.
- Able to supervise and train office personnel on day-to-day operations.
- Ability to identify complex issues that need resolution and escalate issue as needed.
- Making sure that quality and timely service is adhere on a daily basics.
Customer Service Representative
Board of Education
09.2018 - 02.2019
- Inbound/Outbound calls to clients inquiring about their needs, complaints and other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and providing outstanding customer service.
- Engaging in active listening with callers, confirming and clarifying information to satisfy all customer needs.
Customer Service Representative
Global Contact Services
04.2013 - 09.2018
- Maintaining high-volume Inbound calls within a fast-paced environment.
- Developed personal organization and multitasking skills.
- Responded to and handled customer complaints and inquiries in a timely manner.
- Monitoring routes, updating call logs, and recording call information.
Education
High School Diploma - General Studies
Grover Cleveland High School
Skills
- Microsoft, Microsoft Excel, Power Point & Microsoft 10
- Type 40wpm
- Superior Computer skills
- Phone etiquette
- Provide excellent Customer Service and Communication skills
Timeline
Facilities Manager
Department Of Education
06.2023 - Current
Receptionist
Department of Education
03.2019 - 06.2023
Customer Service Representative
Board of Education
09.2018 - 02.2019
Customer Service Representative
Global Contact Services
04.2013 - 09.2018
High School Diploma - General Studies
Grover Cleveland High School