Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
References
Timeline
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Gloria M. Lopez

Dumfries,VA

Summary

Customer-focused Convenience Store Clerk with many years of retail customer service and sales experience. Business-minded people-person with proven and documented success winning and keeping customers and helping management improve marketing and boost sales volume. Driven to deliver spotless store, organized to perfection for record-setting sales.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Starbucks
Lorton, VA
05.2022 - Current
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Maintained accurate records of daily transactions and deposits.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Collaborated with management to plan special events or promotions.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.
  • Identified areas of improvement within the department and implemented necessary changes.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Investigated accidents or incidents occurring during shift hours.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Resolved customer complaints in a timely manner.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Completed opening and closing duties to facilitate business operations.
  • Reinforced rules to promote superior employee performance.
  • Taught staff upselling techniques to meet revenue targets.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Increased efficiency by providing support and taking on additional responsibilities in managing the store alongside the manager's multiple other commitments.

Barista

Starbucks
Woodbridge, VA
01.2022 - 05.2022
  • Operated cash registers to process customer payments.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Promoted from barista to shift supervisor

Retail Customer Service

Home Goods
Kennewick, WA
09.2019 - 07.2020
  • Initially hired as a seasonal worker but transitioned to a full-time role.
  • I successfully completed various shifts, ranging from 8 hours to 4 hours
  • Demonstrated flexibility and dedication by regularly working extended hours
  • Demonstrated versatility working both as a cashier and sales floor associate
  • Displayed flexibility by willingly taking on extra shifts upon management's request
  • Cultivated positive connections with team members at all levels of the organization.
  • Skillfully managed both closing and opening responsibilities while maintaining a clean and organized store environment
  • Relocated to Virginia, resulting in resignation from previous position.

Customer Service

Four Seasons Dry Cleaners
Richland, WA
03.2019 - 08.2019
  • Imparted skills through short-term employment at a dry cleaners; however, had to resign due to restrictions in scheduling.
  • Demonstrated reliability and responsibility as a key holder, ensuring smooth store openings and closings
  • Offered prompt and attentive assistance to customers, creating a welcoming atmosphere in the store.
  • Maintained adherence to strict customer instructions
  • Categorized laundry items, applied individual tags by hand, and orderly displayed finished garments in accordance with their assigned numerical values.
  • Maintained high level of professionalism while communicating with customers via telephone
  • Timely and empathetically handled customer complaints to satisfaction
  • Established multiple long-standing client relationships, offering guidance on product selection and advertising initiatives.
  • Worked every day from Monday to Saturday
  • Maintained consistent shift hours throughout the week, working varying times during weekdays and weekends.

Barista

Bookmark Cafe
Richland, WA
07.2017 - 05.2018
  • Worked solo during shifts from 10 A.M - 5 P.M and occasionally until 6 P.M on weekdays, as well as Saturdays from 10 A.M - 4 P.M.
  • Responsibilities included operating the coffee station, serving a variety of beverages, and selling additional products. Oversaw the storage and organization of incoming stock for future utilization.
  • Met strict managerial expectations through meticulous cleaning, organization, and stocking of store items.
  • Ensured customers received prompt and accurate service by effectively multitasking in a fast-paced environment.
  • Implemented practices to keep cafe clean and organized at all times.
  • Consistently received positive feedback from customers for providing exceptional service and creating a welcoming atmosphere
  • Received recognition from Manager for dedication and praised for strong work ethic

Education

Bachelor of Science - Hospital Administration

Arizona State University
Tempe, AZ
05-2027

High School diploma -

Pensacola Abeka Academy

Skills

  • Quick learner
  • Proficiency in cleaning
  • Excel in organizing materials that come in stock
  • Training and development
  • Self-motivated
  • History of meeting deadlines
  • Excellent customer service skills
  • Efficient service
  • Customer engagement and support
  • Training & Development
  • Supervision and leadership
  • Calm Under Pressure
  • Leadership
  • Organization and Time Management
  • Dependable and Responsible
  • Decision-Making
  • Problem-Solving

Languages

  • English
  • Korean

Volunteer Experience

  • I volunteered at Kadlec Regional Medical Center in Richland making sure hospitalized patients were doing well and checked up on them to make sure nothing was wrong and help them with whatever was necessary.
  • I also volunteered in a small group with music that would go to many senior centers and nursing homes and played for the patients who live there.

References

References available upon request.

Timeline

Shift Supervisor

Starbucks
05.2022 - Current

Barista

Starbucks
01.2022 - 05.2022

Retail Customer Service

Home Goods
09.2019 - 07.2020

Customer Service

Four Seasons Dry Cleaners
03.2019 - 08.2019

Barista

Bookmark Cafe
07.2017 - 05.2018

Bachelor of Science - Hospital Administration

Arizona State University

High School diploma -

Pensacola Abeka Academy

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Gloria M. Lopez