Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

Gloria Molina

Houston

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Experienced Caregiver accustomed to administering bedside and personal care, ambulation and personal hygiene assistance. Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Call Center Representative

Morrison Healthcare Food Services
02.2019 - Current
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Resolved complex issues through active listening, empathetic support, and clear communication with patients.
  • Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
  • Navigated various healthcare databases to obtain necessary information for assisting patients with medical inquiries or appointment requests.

Home Care Consultant

Comcare Home Health
04.2018 - 10.2019
  • Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
  • Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
  • Supported family members in understanding patient needs and provided guidance on how to best assist their loved ones at home.
  • Delivered high-quality care under pressure in emergency situations, ensuring the safety of both the patient and caregiver team members present at those times.

Warehouse Packer

Men's Wearhouse
09.2016 - 12.2017
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Streamlined packing process with the implementation of a systematic approach to organizing and preparing shipments.
  • Assisted in inventory control measures, conducting regular counts for stock accuracy.
  • Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.

Education

High School Diploma -

Bellaire High School
Bellaire, TX
05.1992

Skills

  • Customer Service
  • Payment Processing
  • Sales Closing
  • Progress Documentation
  • First Aid and Safety
  • Patient Transportation
  • Meal Preparation
  • Patient Care
  • Package Labeling
  • Equipment Maintenance
  • Work Area Maintenance

Certification

BLS liffe support

Languages

Spanish
Full Professional

Additional Information

BLS LIFFE SUPPORT

Timeline

Call Center Representative

Morrison Healthcare Food Services
02.2019 - Current

Home Care Consultant

Comcare Home Health
04.2018 - 10.2019

Warehouse Packer

Men's Wearhouse
09.2016 - 12.2017

High School Diploma -

Bellaire High School

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Gloria Molina