Gloria MONGA

• Performed thorough cleaning of patient rooms, ensuring all surfaces met infection control standards.
• Conducted regular inspections of cleaning equipment, identifying and reporting maintenance needs to ensure proper functioning.
• Managed inventory of cleaning supplies, placing orders to maintain adequate stock levels while minimizing waste.
• Adhered to safety protocols during cleaning procedures, ensuring a safe environment for patients and staff.

Services rendered as an administrator in the international company (ISOS) from 2010 to 2020

Principal tasks:

• Assisted in budget preparation by analyzing expense reports and forecasting future costs.
• Provided support for special projects by coordinating resources and tracking progress against timelines.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Ensure the reception of visitors while directing them according to their request
• Serves as a bridge between management and human resources on site.
• Please ensure that all agents' clock-in and clock-out times are accurately recorded and maintained.
• Keep the local cash register and coordinate the expenses to be made.
• Budget the expenses of the month
• Prepare staff meetings
• Write and circulate the minutes of the meeting.
• Ensure the public relations services
• Organize accommodation and transport for visitors and staff.
• Coordinate movements made in a country.
• Classify agents and patients files.

Professional training at the RTNC (Congolese National Radio and Television)

Principal tasks:

• Collaborated with various departments to align internship training with organizational goals and objectives.
• Writing the information to be published in the Televised News Paper.
• Descent of the ground to collect information
• Presentation of the Televised newspaper.
• Streamlined intern onboarding process, resulting in reduced time spent in orientation sessions.

Professionalization internship in the public relations department at the General of Carrier and Mines (GCM)

Principal tasks:

• News writing to appear in the company's new paper
• Provide protocol and reception service
• Ensured compliance with company policies during all administrative processes, enhancing operational integrity.
• Generated comprehensive reports on office activities, providing insights to management for decision-making.
• Coordinated and scheduled meetings, ensuring all necessary participants were informed and prepared.
• Maintained an organized filing system for all administrative documents, ensuring easy retrieval and compliance.

• Services provided to the company Congo Chine Telecom (CCT) in 2004

Principal tasks:

• Do CCT product marketing reading local businesses to make them CCT Subscribe
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.