Gloria Moore
Birmingham,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
AT&T
Birmingham, AL
06.2005 - 09.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Customer Service Representative
Teletech Customer Care Management
Birmingham, AL
09.2000 - 06.2005
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Education
Diploma -
U.S Grant High School
5016 South Pennsylvania Avenue, Oklahoma City, OK Skills
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Call Documentation
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Inbound and Outbound Calling
- Answering Customer Questions
- Microsoft Exchange
Timeline
Customer Service Representative
AT&T
06.2005 - 09.2018
Customer Service Representative
Teletech Customer Care Management
09.2000 - 06.2005
Diploma -
U.S Grant High School
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