Open To Work
Gloria Moore
Springfield,OR
Summary
Dynamic professional with extensive experience in customer service, training, and agent coordination, poised to excel in this role. Strong commitment to team collaboration and consistent achievement of results through effective communication and problem-solving skills. Recognized for reliability and adaptability to evolving needs, ensuring sustained performance and continuous growth in fast-paced environments. Passionate about driving success and enhancing customer experiences through innovative solutions and strategic initiatives.
Overview
28
28
years of professional experience
Work History
Business Owner
Asset Empires Affiliate
08.2024 - 10.2025
- Scheduled Interviews for prospects requesting to work from home. Called 100 - 150 candidates daily with the goal of 40-50 per day.
- Cold called local businesses and introduced "Reduce Bills Now" product available without changing their current providers.
- Advertising, e-mail campaigns, training & mentoring were all provided by Asset Empires.
Agent Coordinator
PacificSource Health Plans
12.2016 - 03.2023
- Validate credentials for new Agents for Individual, Group and Medicare Sales.
- High degree of accuracy verifying credentials, training and order entry.
- Created desktop reference material for Medicare end of year mandated payment, collaborating with inter-departmental stakeholders.
- Created desktop reference material for biennial renewal of multi-state company licensing for PacificSource Health Care & PacificSource Community Services.
- Worked monthly reports to process commissions for internal & external sales representatives for both lines of business.
- Daily customer service for agents via telephone and e-mail.
- Monthly verified License & Errors & Omission certification.
Agent
Royal Caribbean
08.2011 - 04.2013
- Completed a 4 week training to learn about the Ships, travel destinations, activities for adults & children. Various dining options and alcohol/soda upgrades.
- Quote and book cruises for Travel Agent's guests. Find compatible ship & sail dates to match their vacation time and preferred destination. Secure deposit for booking.
- Meeting and exceeding Customer Service and Sales goals.
Service Representative, Implementation Coordinator
Integra Telecom
04.1998 - 03.2011
- Resolved customer inquiries using CRM systems to ensure timely and accurate responses.
- Managed high-volume calls while maintaining high levels of customer satisfaction and service quality.
- As Implementation Coordinator
- Onsite for transition from local exchange carrier to Integra Telecom. Responsible for testing phone lines following cutover and training on-site employees in the use of any new custom calling features and or telephone equipment. Install and test DSL service and speed.
Residential Customer Service Representative
Qwest Communications
10.1997 - 04.1998
- Provided exceptional customer support by resolving inquiries and complaints efficiently.
- Utilized CRM software to manage customer interactions and track service issues effectively.
- Established new telephone service for residence customers, including qualifying them for credit and offering the appropriate class of service, custom calling features, DSL and equipment based on household usage. Met and exceeded sales goals and customer service satisfaction.
Education
High School Diploma -
Springfield High School
Springfield, OR06-1970
Skills
- Cash handling expertise
- Client relationship management
- Customer service
- Microsoft Excel
- Typing and 10-Key
Customer relations
Attention to detail
Employee training
Team collaboration and leadership
Process improvements
Staff training/development
Direct sales
Desktops, laptops, and mobile devices
Scheduling
Customer service management
Vendor relationship management
Accomplishments
- Documented and resolved Biennial License renewal in 4 States for 2 lines of business which led to on time license renewal and a multidepartment process.
- Documented and resolved end of year mandated CMS payments to Medicare Agents by collaborating with technical team, Medicare Agent team, Finance and Senior Management for check authorization.
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridTimeline
Business Owner
Asset Empires Affiliate
08.2024 - 10.2025
Agent Coordinator
PacificSource Health Plans
12.2016 - 03.2023
Agent
Royal Caribbean
08.2011 - 04.2013
Service Representative, Implementation Coordinator
Integra Telecom
04.1998 - 03.2011
Residential Customer Service Representative
Qwest Communications
10.1997 - 04.1998
High School Diploma -
Springfield High School