Gloria Morales Rodriguez
Aurora,CO
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional client experiences.
Overview
21
21
years of professional experience
Work History
Business Associate II
Arapahoe County Judicial Services
12.2023 - Current
- Processed in-person and phone appointments for justice-involved individuals.
- Operated Cisco Call Center Agent to effectively handle a significant number of incoming calls pertaining to Pretrial, Community Service, and Community Corrections. Provided support by answering questions promptly, coordinating appointments efficiently, and directing calls appropriately.
- Utilized multiple criminal justice systems, such as Colorado State Court Data Access and Salesforce (CJMS), to gather accurate defendant information.
- Delivered client greetings in-office, handled the general Community Service email account, and coordinated financial transactions along with supply inventory.
Support Specialist
Adams County Human Services
08.2020 - 11.2023
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
LEAP Mentor
Adams County Human Services
08.2020 - 11.2023
- Assisted mentees in identifying their strengths and areas for improvement, leading to more focused skill development.
- Provided regular feedback on students'' progress, motivating them to continue striving towards their goals.
Sales Associate
Walmart
07.2014 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Translated for Spanish speaking customers.
Household Manager
Denver
01.2011 - 05.2014
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
- Managed financial operations for household.
- Instructed activities designed to promote social, emotional and intellectual growth.
Shipping and Receiving
Eagle Claw Fish and Tackle Co.
01.2004 - 01.2011
- Facilitated smooth operations by coordinating with shipping and receiving departments on material movement schedules.
- Maintained accurate documentation of all shipping and receiving activities for full compliance with industry regulations.
- Supervised shipping and receiving, distribution and workplace safety.
- Participated as Department Lead on Safety Team to ensure a cohesive and safe work environment.
Education
GED -
College America
04.2019
Skills
- Analytical Thinking
- Quantitative skills
- Customer Service
- Bilingual in Spanish
- First Aid/CPR
- Critical Thinking
- Decision Making
- Time Management
- Microsoft Office
- Professionalism
- Teamwork
Volunteer Work
Volunteer Work
Denver Green School, Denver, CO
- Gather food and monetary donations for school trips
Casa Gabriel, Denver, CO 2011-Present
- Prepare and stock gift baskets for expectant mothers and count supply inventory.
- Clean housing area to ensure safety and organization.
- Direct participants to parking spots and ensure smooth flow of parking traffic.
Timeline
Business Associate II
Arapahoe County Judicial Services
12.2023 - Current
Support Specialist
Adams County Human Services
08.2020 - 11.2023
LEAP Mentor
Adams County Human Services
08.2020 - 11.2023
Sales Associate
Walmart
07.2014 - 07.2018
Household Manager
Denver
01.2011 - 05.2014
Shipping and Receiving
Eagle Claw Fish and Tackle Co.
01.2004 - 01.2011
GED -
College America
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