Gloria Moreno

• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

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• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Communicated regularly with cross-functional teams to improve coordination between departments.
• Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
• Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
• Maintained personnel files and regularly conducted audits to verify accuracy of information.
• Established clear performance metrics for the team, providing regular feedback and coaching to drive continuous improvement.
• Developed strong relationships with key clients, resulting in increased client satisfaction and retention rates.
• Assisted in recruiting, hiring and training of team members.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Trained and guided team members to maintain high productivity and performance metrics.
• Reported issues to higher management with great detail.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

• Built relationships with customers to encourage repeat business.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Addressed customer needs and made product recommendations to increase sales.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.
• Improved efficiency, organized checkout area for optimal workflow.
• Handled cash with high accuracy and took care to check bills for fraud.

• Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
• Enhanced client satisfaction by efficiently processing insurance claims and providing timely updates.
• Collected and validated patient demographics and insurance information.
• Reviewed and verified customer information and insurance provider information.
• Facilitated timely insurance claims processing by accurately verifying patient insurance information and submitting necessary paperwork.
• Streamlined billing processes, resulting in faster payments from insurance companies.
• Coordinated with insurance companies to secure necessary authorizations for scheduled surgeries.
• Worked with customers and insurance companies to obtain payments.
• Enhanced customer satisfaction by efficiently resolving complex insurance claims and disputes.
• Negotiated with insurance companies to secure maximum reimbursement for services rendered.
• Posted and adjusted payments from insurance companies.
• Enhanced client satisfaction by providing tailored risk insurance advice and recommendations.
• Improved data accuracy by cleaning, validating, and organizing large insurance datasets.
• Sold Auto, Home, renters and business insurance policies to new and existing customers.
• Generated reports to track insurance verifications and claim progress.
• Processed payments that had been received from insurance companies and Medicare.

• Mopped and vacuumed floors to remove residue and restore finished appearance.
• Used time management and efficient cleaning methods to meet deadlines.
• Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
• Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
• Handled equipment, chemicals, and materials properly and with caution.
• Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
• Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
• Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
• Visually inspected area for overlooked aspects.
• Assisted with inventory management, tracking supplies usage, and reordering when necessary to prevent shortages.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Removed trash, debris and other waste materials from premises.
• Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

• Trained employees on equipment operation and safety protocols.
• Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
• Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
• Followed verbal and written instructions to properly move and ship products.
• Oversaw daily operations and shipping and handling processes.
• Supervised warehouse operations by managing employees during shifts.
• Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
• Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
• Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
• Used hand-held scanners and physical logs to accurately track item movements.
• Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
• Double checked records, daily reports, and inventory transactions to identify and correct variances.
• Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
• Kept storage areas organized, clean, and secure to fully protect company assets.
• Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
• Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
• Prepared pallets of boxes for easy transportation between customer and storage locations.
• Moved merchandise using forklifts, pallet jacks and hand trucks.
• Picked and packed order items.
• Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
• Supervised and trained new staff in performing census.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
• Pulled merchandise from inventory storage and documented quantities to maintain accuracy.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Boosted team efficiency, shared best practices in cash handling and customer interaction.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.