GLORIA MORROW

• Served as a primary contact for direct customers, end users, & sales representatives. • Maintained accurate order entry & oversight of customer orders, special instructions & issues. • Entered all customer purchase orders, sent all documents to the warehouse for all deliveries. • Scheduled deliveries through customer portals.

• Primary contact for customers and sales representatives.
• Responsible for entry of purchase orders, bill of ladings, POD's and stock transfers.
• Monitor and update any changes to delivery dates or cancellations.
• Provide the Finance Department monthly sales per customer and location.

• Responsible for receiving & accurately processing customer orders for various businesses, ensuring delivery & invoicing functions are completed according to agreed upon requirements.
• Served as a primary contact for direct customers, end users, & sales representatives.
• Dealt with a wide variety of situations that were of critical importance with direct impact to customer satisfaction.

• Assisted customer directly with planning, scheduling, credit & logistical coordination.
• Provide customers with export documentation, packing lists, bill of lading & invoices.
• Update pricing for sales contracts.

• Prepare daily production summary & submit any issues during production meeting.
• Maximize efficiency by adjusting production demand to utilize complete production capacity.
• Work closely with management team to reduce overtime requirements.

• Served as a primary contact for direct customers, end users, & sales representatives.
• Maintained accurate order entry & oversight of customer orders, special instructions & issues.

• Issued production tickets daily to insure the timely & efficient formulation of polyurethane products.
• Organized raw material usage to insure traceability throughout the production cycle to facilitate customer complaint root cause analysis & effective corrective action.
• Worked closely with government inspector to meet quality requirements for naval products per EB specification 4507 Rev B.

• Entered finished good production.
• Created purchase orders.
• Setup BOM's and SAP outline for all products.
• Initiated process orders for product movement.
• Prepared and reconciled monthly COGI report.

• Developed a two week rolling production schedule utilizing input from SAP & product supply manager.
• Worked closely with operations to effectively blend batch cycle time & customer demand to maximize operating efficiency.
• Maintained a running schedule on shared portal for review & daily status report for customer service & supply chain.

• Prepared product samples for shipment to customer for verification and/or R&D approval.
• Maintained COA profiles in SAP/LIMS.
• Assisted in daily batch ticket preparation.
• Entered quality data for incoming raw materials and finished products into SAP/LIMS.