Hi, I’m
Gloria N
Business Analyst
Garfield,NJ
Summary
As a business analyst skilled in requirements
gathering, process improvement and stakeholder management
i have strong analytical skills combined with effective communication skills .
passionate about identifying opportunities for optimization and delivering actionable recommendations to drive strategic decision making.
Communication abilities to bridge the gap between technical and non technical stakeholders. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
9
years of professional experience
2
years of post-secondary education
Work History
Supportive Hands HomecareMacungie, PA
Mid level Business/Data Analyst
05.2018 - Current
Job overview
- Collecting and analyzing vast amounts of raw data related to population health, claims, eligibility files, quality, clinical feeds etc
- And turning it into tangible deliverables in the form of reports and dashboards for management
- Working closely with compliance team members as well as other business functions to investigate and resolve compliance issues, implement policies and procedures, and administer the compliance program
- Assisting leadership across the enterprise with managing process documentation and establishing comprehensive approaches to track and monitor final document updates and approvals
- Conducting requirements gathering sessions with the stakeholders and documenting detailed requirements for making enhancements to the company’s web portal with a special focus on the homecare services
- Working closely with the developers to ensure the changes are incorporated as per the specifications provided by the business stakeholders
- Assisting the stakeholders from HR department in analyzing and documenting the existing process flow for recruitment of caregivers and recommending improvements
- Coordinating with the stakeholders from HR Department in designing and creating various employment forms and questionnaires.
Hess Gas StationLodi, NJ
Assistant Manager
01.2015 - 01.2019
Job overview
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Bergen Community College, Paramus, NJ
Associate of Business Administration
08.2022 - Current
Skills
A Senior Business Analyst with 6 plus years of experience working on IT projects in Agile Scrum environmentundefined
State
NJ
City
Garfield
Timeline
Bergen Community College
Associate of Business Administration
08.2022 - Current
Mid level Business/Data Analyst
Supportive Hands Homecare
05.2018 - Current
Assistant Manager
Hess Gas Station
01.2015 - 01.2019
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