Summary
Overview
Work History
Education
Skills
Contact
References
Timeline
Generic

GLORIA NEELY

College Park,US

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

20
20
years of professional experience

Work History

Lead Dispatcher/Administrative Office Manager

Hi-Tech Trucking Company
  • Managed 15 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.

Credit Supervisor

Kohl's Department Store
  • Assisted with reconciliations and customer communications.
  • Received inbound customer calls related to credit and accounts receivable.
  • Developed strategic plans for day-to-day financial operations.

Real Estate AR/AP Coordinator/Manager

Cross County Land Trust, Inc
  • Communicated regularly with vendors, clients and employees.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Cultivated strong relationships with agents, lenders and title companies.

Independent Contractor - Work From Home

Arise Virtual Solutions
  • Consulted with customers to assess needs and propose optimal solutions by high call volume, email, and chat.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

Exam Administrator/Proctor

V C.A.R.E. GROUP, LLC
01.2019 - Current
  • Support the day to day transactional and operational functions of the proctoring and training department
  • Maintain the schedules, classroom set-up, attendance sheets and created feedback reports
  • While following the protocols to administering exams in a safe environment
  • Trouble shoot computer software.

Exam Admin/Proctor

R & R, Testing Services, Inc
04.2014 - 07.2019
  • Administered board certified, and state regulated tests for a wide variety of testing client
  • Exceptional customer service orientation that promotes positive experiences among students taking tests under supervision
  • Maintained accurate records of all test materials used, collected, and distributed during each session.

Senior Support Manager- Remote

Concentrix
01.2010 - 04.2014


  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Created, prepared, and delivered reports to various departments.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.

Education

Bachelor of Arts - Business Management

Continuing Education
Liberty University

High School Diploma -

Lindsey Hopkins
06.1998

Certification in Administrative Support -

OIC of South Florida
01.1980

Skills

  • Closing Tickets
  • Routing Orders
  • Verifying Coverage
  • Prioritizing Calls
  • Data Entry
  • Maintaining Call Metrics
  • Delegating Work
  • Dispatching Field Personnel
  • Work Order Management
  • Schedule Management
  • Service Coordination
  • Customer Relationship Management

Contact

Strong Problem Solver, Problem Resolution, Schedule Management, Report Generation, Microsoft Office, Self Starter, Administrative Support Specialist, Office Supplies and Inventory, Bookkeeping and Basic Accounting, Training Schedule Setup, AR/AP, Payroll, Extensive expertise in customer relationship management, time management, and document control. Diligent business and customer service leadership. Consistently friendly and professional when handling diverse customer needs in high-volume call setting environments. Smoothly manage, train, supervised workflow environment and optimized team strength to meet services quotas. Provide technical support.

References

References available upon request

Timeline

Exam Administrator/Proctor

V C.A.R.E. GROUP, LLC
01.2019 - Current

Exam Admin/Proctor

R & R, Testing Services, Inc
04.2014 - 07.2019

Senior Support Manager- Remote

Concentrix
01.2010 - 04.2014

Bachelor of Arts - Business Management

Continuing Education

High School Diploma -

Lindsey Hopkins

Certification in Administrative Support -

OIC of South Florida

Lead Dispatcher/Administrative Office Manager

Hi-Tech Trucking Company

Credit Supervisor

Kohl's Department Store

Real Estate AR/AP Coordinator/Manager

Cross County Land Trust, Inc

Independent Contractor - Work From Home

Arise Virtual Solutions

Similar Profiles

CREATE PROFILE
GLORIA NEELY