Gloria Newsome
Tampa,FL
Summary
High energy shift manager exploring a GM position ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets.
Overview
12
12
years of professional experience
Work History
Shift Manager
Hardee's
Zephyrhills, FL
03.2023 - Current
- Managing cash flow balance
- Assistant training, new employees
- Monitoring store for rev critical
- Conducting interviews for potential candidates
- Assist in preparing team schedule
Shift Manager
Hardee's
Seffner, FL
01.2021 - 03.2023
- Prepare store for all shifts
- Assisted with preparing team schedule
- Assisted with training new employees
- Inspect store for rev criticals
- Manage labor
- Resolve customer to employee discrepancies
Shift Manager
Einstein Bagels
Brandon, FL
05.2020 - 02.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Tracked receipts, employee hours, and inventory movements.
Shift Leader
Twistee Treat Usa
11.2019 - 05.2020
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Recognized and rewarded outstanding work performance
- To cultivate positive and collaborative customer service culture.
- Trained new employees and delegated daily tasks and responsibilities.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Alerted customers to upcoming sales events and promotions.
- Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Mentored newly hired employees on ice cream equipment and developed training manual for all smile makers to use for reference purposes.
- Duties were to open and close the store
- Create product for social media
- Order trucks
- Assist in scheduling
- Make product and serve
- Repaired Taylor ice cream equipment to keep jobs moving smoothly, informing General Manager of major machinery failures.
Burger King
Shift Leader
11.2018 - 11.2019
- Transported BK Products to customer locations.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Duties were to count registers
- Maintain labor and COGS
- Check for REVS which is for temperatures and equipment quality
- Take orders for front counter and DT
- Developed team communications and information for staff meetings.
Lead Server Trainer
Carlouel Yacht Club
04.2016 - 03.2019
- Checked identification to enforce age regulations for alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Shift Leader
McDonald's
10.2012 - 02.2015
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Alerted customers to upcoming sales events and promotions.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Oversaw talented team of 22 crew members by actively communicating project information, remedying issues and delivering positive feedback.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Control labor and COGS
- Mentored newly hired employees on all restaurant equipment ,task and performed private training for all Crew member to use for reference purposes.
Education
Associate Of General Studies -
University of Missouri - Columbia
Columbia, MOAssociates - Medical Assisting
Anthem College
St Louis, MODiploma -
St.Charles High School
Skills
- Leadership
- Cash Handling
- Microsoft Office
- Time management
- Teamwork
- Complaint resolution
- Strong verbal and written communication
- Conflict resolution
- Daily workflows
- Inventory Counts
- Shift Paperwork Completion
- Role Modeling
Timeline
Shift Manager
Hardee's
03.2023 - Current
Shift Manager
Hardee's
01.2021 - 03.2023
Shift Manager
Einstein Bagels
05.2020 - 02.2021
Shift Leader
Twistee Treat Usa
11.2019 - 05.2020
Burger King
Shift Leader
11.2018 - 11.2019
Lead Server Trainer
Carlouel Yacht Club
04.2016 - 03.2019
Shift Leader
McDonald's
10.2012 - 02.2015
Associate Of General Studies -
University of Missouri - Columbia
Associates - Medical Assisting
Anthem College
Diploma -
St.Charles High School