Gloria Nmeregini
Houston,TX
Summary
Detail-oriented Scrum Master with 3 years plus of experience. Expert in Jira and Confluence and strong understanding of Agile scrum. Delivering customer-centric products and features. Leveraging successfully wide range of instructional approaches.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Dedicated/Substitute Teacher
Houston Independent School District, HISD
Houston, TX
03.2014 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed rules and set goals to maintain order in classroom.
- Helped students develop life-long learning skills and good study habits.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Provided instruction for students in core subject areas.
Scrum Master /Quality Assurance Analyst
Komback Services
Haverhill, MA
02.2019 - 04.2022
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Created and achieved product quality objectives and met product specifications.
- Fixed identified issues to increase productivity and boost workflows.
- Monitored and facilitated scrum processes and team meetings for (product or services) development.
- Oversaw onsite testing for customers to meet project specifications.
- Facilitated Scrum Ceremonies (Sprint Planning, Daily Scrums, Sprint Retrospectives, and Sprint Review)
- Communicated Sprint metrics (Sprint Reports, Burndown/Burn-up Charts, and velocities) to Agile transformation Leaders and Senior Managers.
Housing Specialist/ Resident Service Associate
New York Housing Authority
New York, NY
12.2006 - 12.2013
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Supported personal needs of residents dealing with diverse conditions.
- Made court appearance and testified in court on behalf of agency management.
- Attend administrative hearings.
- Interviewed applicants and determined eligibility for public Housing Leased housing program.
- Performed income and employment verifications for the purpose of rent determination.
- Collected rents and rent arrers.
- Supervised and coordinated repairs for tenants in the apartments.
St. Christopher Ottille
Ottille Group Homes
Queens, NY
01.2003 - 02.2006
- Provided care, empathy and supportive counsel to individuals with disabilities.
- Monitored and evaluated educational programs to maintain high-quality performance objectives and standards in care facility.
- Monitored and administered medication.
- Advocated and assisted residents with family visits and clients.
- Planned, coordinated and monitored information, referrals and follow-ups.
- Ensured that environment was clean, safe and harmonious for residents to dwell.
Woodhaven Medical Center
Woodhaven Medicals
Queens, NY
04.2002 - 01.2003
- Provided administrative duties such as answered phones, scheduled rescheduled appointments or cancellations.
- Contacted insurance companies as required and retrieved medical records, and create files for new patients.
- Assisted Doctors for routine procedures as in vital signs, weighs/height measure, vision test, and blood pressure and EKG procedures.
- Educated patients on general health assessment results.
- Completed insurance forms for blood work (e.g. Routine, CBC, Thyroid profile, Lipid Panel, UA, TSH, RPR, T4 TOTAL) and medical records:
- Prepared specimens for pick up
- Contacted patients of their test results and scheduled for another appointment if necessary.
- Administered phlebotomy such as HGB and FBS (Hematocrit)
- Completed a 275 hours internship in a multi-specialty medical facility assigned to various areas as in, Family Care, Cardiology and Nutrition. Ob/Gyn and Pediatrics as Intern.
Education
Bachelor of Science - Office Technology
Federal Polytechnic
OkoMedical Assistant Certification/Phlebotomy - Certifications
Allen Medical Assistant School
Queens, NYSkills
- Organization and Planning
- Staff Collaboration
- Testing and Troubleshooting
- Vendor selection
- Technology Implementation
- Microsoft office
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Scrum Master /Quality Assurance Analyst
Komback Services
02.2019 - 04.2022
Dedicated/Substitute Teacher
Houston Independent School District, HISD
03.2014 - Current
Housing Specialist/ Resident Service Associate
New York Housing Authority
12.2006 - 12.2013
St. Christopher Ottille
Ottille Group Homes
01.2003 - 02.2006
Woodhaven Medical Center
Woodhaven Medicals
04.2002 - 01.2003
Bachelor of Science - Office Technology
Federal Polytechnic
Medical Assistant Certification/Phlebotomy - Certifications
Allen Medical Assistant School
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