Gloria Noble
Houston
Summary
Offering excellent interpersonal skills and keen ability to learn and develop in medical office environment. Brings foundational understanding of administrative tasks and patient communication, ensuring efficient and compassionate patient care. Ready to use and develop skills in patient scheduling and medical record management in role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant CCC
Veterans Administration G6 40 Hours Per Week
02.2025 - Current
- Provides specialized and expert administrative patient support while working collaboratively in an inter-professional coordinated care delivery model.
- Develops and maintains effective and efficient communication with patients, the care team, other MEDVAMC departments, Community Based Outpatient Clinics (CBOC's), outside/other VA medical centers, and other agencies to coordinate care, responding to Veteran or Veteran designee phone calls.
Schedules via negotiated appointments with patients corresponding to availability of the imaging clinic appointments. - Ensures that the patient is informed of the place and time of each appointment.
- Processes no-show patients and referrals per clinic policy
- Works collaboratively with VISN programs, services, and inter-professional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video.
Patient Service Representative
The MetroHealth 40 Hours Per Week
11.2019 - Current
- Professionally collect patient’s demographic and insurance information
- Use a wide variety of medical administration policies and procedures
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Assisting patients with completing financial applications
- Registering patients for outpatient and emergency care and admission to hospital after hours
- Accurately verify patients benefits and eligibility with insurances such as commercial, government and supplement insurance.
- Schedule future follow up appointments
Psychiatric Unit Secretary
The MetroHealth 40 Hours Per Week
10.2024 - 02.2025
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Maintained current and accurate medical records for patients.
Advanced Medical Support Assistant CBOC
Veterans Administration G6 40 Hours Per Week
07.2023 - 06.2024
- Coordinates with the patient care team (Women’s Health, Primary Care and Mental Health) to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of clinic and adjusts as necessary.
- Answering phones, greeting patients, hosting meetings, relaying messages to appropriate staff in and outside primary care
- Scheduling, canceling, re-scheduling patient appointments and/ or consults, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines in GUI, Vista and CPRS
- Entering no-show information
- Develop and /or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers and other agencies.
- Provide administrative support to providers and leadership calendars.
- Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate.
- Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary teams
- Setting priorities and deadlines, adjusting the flow and sequencing of work to meet team and patient needs.
- Identifies incomplete encounters and communicates findings to providers as needed.
- Enters appropriate information into electronic record; monitors pre-appointment information and/ or requirements to assure readiness for patient visit/ procedure.
- Manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients.
- Providing onboarding training for new hires
- Insurance Authorizations and updates (ICB)
- Coordinates administrative functions relating to emergency and non-emergency transfer to other VA facilities or private hospitals and determines appointment type based on the patient’s eligibility status (TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.)
- Scanning, faxing and filing medical record management.
Patient Care Coordinator
The Cleveland Clinic 40 Hours Per Week
06.2016 - 10.2019
- Delivered excellent patient experiences and direct care.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Office Clerk
The Comfort Home 40 Hours Per Week
02.2015 - 06.2016
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
- Input data into spreadsheets and databases.
Education
Certificate - Dental Assistant
Remington College
Maple Heights, OH03-2018
Shaw High School
Cleveland, OH06-2010
Skills
- CPRS
- Vista
- ICB
- VCM
- Epic
- Cisco Jabber
- Cisco Finesse
- Sharepoint
- GUI
- Data Entry 50(wpm)
- Soarian
- HIPAA compliance
- Data entry proficiency
- Patient appointment management
Certification
- Certified Dental Assistant
- CPR and AED
Timeline
Advanced Medical Support Assistant CCC
Veterans Administration G6 40 Hours Per Week
02.2025 - Current
Psychiatric Unit Secretary
The MetroHealth 40 Hours Per Week
10.2024 - 02.2025
Advanced Medical Support Assistant CBOC
Veterans Administration G6 40 Hours Per Week
07.2023 - 06.2024
Patient Service Representative
The MetroHealth 40 Hours Per Week
11.2019 - Current
Patient Care Coordinator
The Cleveland Clinic 40 Hours Per Week
06.2016 - 10.2019
Office Clerk
The Comfort Home 40 Hours Per Week
02.2015 - 06.2016
Certificate - Dental Assistant
Remington College
Shaw High School
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