Gloria Obani
Virtual Assistant
Houston,TX
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering FOUR(4) years of experience providing quality administrative support to clients.
Overview
4
4
years of professional experience
Work History
Virtual Assistant
JM Nando Resources
07.2019 - Current
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Conferred with customers by telephone, chat or email to provide information.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
Administrative Officer
EN VINEYARD GLOBAL (remote)
NIGERIA, ANAMBRA
04.2020 - 09.2022
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Coordinated office events, seminars and meetings for staff and clients.
- Managed department budgets and generated financial reports for management review.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Assisted development and implementation of new administrative procedures.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Prepared agendas and took notes at meetings to archive proceedings.
- Created, prepared, and delivered reports to various departments.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Created and maintained databases to track and record customer data.
Education
High School Diploma -
BENVIATTO SCHOOLS
NIGERIA06.2014
Skills
- Social Media Updating
- Travel Planning
- Issue Research
- Video Editing
- Spreadsheet Management
- Email Management
- Content Creation
- Social Media Management
- Customer Service
- Appointment Coordination
- Meeting Planning
- Event Planning
Timeline
Administrative Officer
EN VINEYARD GLOBAL (remote)
04.2020 - 09.2022
Virtual Assistant
JM Nando Resources
07.2019 - Current
High School Diploma -
BENVIATTO SCHOOLS
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