Gloria Offray
Metairie,LA
Summary
Motivated Telemarketer highly successful at handling inbound and outbound sales calls using scripted communications. Learns systems and program details to resolve issues and offer best-in-class service.
Overview
23
23
years of professional experience
Work History
Telemarketing Sales Representative
Gulf Coast Media Inc
Metairie, LA
02.2013 - 08.2022
- Completed daily cold calling and outreach to build sales pipeline.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Made average of [Number] outbound and inbound calls per day.
- Assisted with training and orientation of new employees.
Greeter
Veterans Ford
Metairie, LA
11.2012 - 02.2013
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Acted as first point of contact for visiting clients and customers.
- Fielded customer complaints and notified managers.
Mailroom Supervisor
Department Of Revenue (Westaff Temporary Agency)
Baton Rouge, LA
11.2008 - 04.2009
- Verified proper distribution of incoming mail to correct individuals and departments.
- Identified major problems when mailroom equipment malfunctioned and contacted [Job Title] for assistance.
- Managed entire mail drop-off and pickup process for $[Number] annual revenue-producing [Industry] company.
- Coordinated mailroom team's workflow, delegating tasks to all employees.
Consumer Loan Processor/ Asst Bookkeeper
Whitney NationalBank
New Orleans, LA
01.2001 - 06.2005
- Communicated with customers daily to request information and complete paperwork.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Assembled important paperwork and disclosures for borrower.
- Monitored key dates to obtain information by deadlines.
- Set up and completed loan submission packages.
Retail Sales Associate
Goodwill
Metairie , La
06.2022 - 03.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
John McDonogh Senior High
2426 Esplanade Ave.05.1985
Skills
- Attention to Detail
- Sales Pitches
- Lead Management
- Appointment Scheduling
- Administrative Duties
- Scripted Calls
- Customer Service
- Outbound Calling
- Cold Calling
- Telephone Etiquette
- Script Reading
- Data Entry
- Retail Sales
- Cash Handling
- Customer Assistance
- Cash Register Operation
Timeline
Retail Sales Associate
Goodwill
06.2022 - 03.2024
Telemarketing Sales Representative
Gulf Coast Media Inc
02.2013 - 08.2022
Greeter
Veterans Ford
11.2012 - 02.2013
Mailroom Supervisor
Department Of Revenue (Westaff Temporary Agency)
11.2008 - 04.2009
Consumer Loan Processor/ Asst Bookkeeper
Whitney NationalBank
01.2001 - 06.2005
High School Diploma -
John McDonogh Senior High
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