Gloria Offray
Metairie,LA
Summary
Motivated Telemarketer highly successful at handling inbound and outbound sales calls using scripted communications. Learns systems and program details to resolve issues and offer best-in-class service.
Overview
23
23
years of professional experience
Work History
Telemarketing Sales Representative
Gulf Coast Media Inc
Metairie , LA
2013.02 - 2022.08
- Completed daily cold calling and outreach to build sales pipeline.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Made average of [Number] outbound and inbound calls per day.
- Assisted with training and orientation of new employees.
Greeter
Veterans Ford
Metairie , LA
2012.11 - 2013.02
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Acted as first point of contact for visiting clients and customers.
- Fielded customer complaints and notified managers.
Mailroom Supervisor
Department Of Revenue (Westaff Temporary Agency)
Baton Rouge , LA
2008.11 - 2009.04
- Verified proper distribution of incoming mail to correct individuals and departments.
- Identified major problems when mailroom equipment malfunctioned and contacted [Job Title] for assistance.
- Managed entire mail drop-off and pickup process for $[Number] annual revenue-producing [Industry] company.
- Coordinated mailroom team's workflow, delegating tasks to all employees.
Consumer Loan Processor/ Asst Bookkeeper
Whitney NationalBank
New Orleans , LA
2001.01 - 2005.06
- Communicated with customers daily to request information and complete paperwork.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Assembled important paperwork and disclosures for borrower.
- Monitored key dates to obtain information by deadlines.
- Set up and completed loan submission packages.
Retail Sales Associate
Goodwill
Metairie , La
2022.06 - 2024.03
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
John McDonogh Senior High
2426 Esplanade Ave.05.1985
Skills
- Attention to Detail
- Sales Pitches
- Lead Management
- Appointment Scheduling
- Administrative Duties
- Scripted Calls
- Customer Service
- Outbound Calling
- Cold Calling
- Telephone Etiquette
- Script Reading
- Data Entry
- Retail Sales
- Cash Handling
- Customer Assistance
- Cash Register Operation
Timeline
Retail Sales Associate
Goodwill
2022.06 - 2024.03
Telemarketing Sales Representative
Gulf Coast Media Inc
2013.02 - 2022.08
Greeter
Veterans Ford
2012.11 - 2013.02
Mailroom Supervisor
Department Of Revenue (Westaff Temporary Agency)
2008.11 - 2009.04
Consumer Loan Processor/ Asst Bookkeeper
Whitney NationalBank
2001.01 - 2005.06
High School Diploma -
John McDonogh Senior High
Similar Profiles
Shawna StefankiewiczShawna Stefankiewicz
Multimedia Sales Representative at Gulf Coast MediaMultimedia Sales Representative at Gulf Coast Media
Peter ChallengerPeter Challenger
construction manager at gulf coast ammonia storage tank/gulf coast ammonia plantconstruction manager at gulf coast ammonia storage tank/gulf coast ammonia plant
Julie McDuffieJulie McDuffie
Financial Aid Advisor and Verification Specialist at Gulf Coast State CollegeFinancial Aid Advisor and Verification Specialist at Gulf Coast State College