Gloria Ojeda

I have learned from personal experience how the restaurant business works because I have grown up in it. My family has owned three Mexican restaurants across the Bay Area for my entire 22 years of life. Not only have I grown up in the business, but I have always helped my family in their business for as long as I can remember. Starting with it being a summer job for me, I have always studied in Mexico and would come to the States every time I had a vacation.

• Helped restaurant staff set up small and large events to coordinate smooth execution.
• Managed guest expectations by relaying information regarding hours, wait times and specials.
• Communicated with kitchen staff regarding customer feedback or complaints.
• Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
• Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Upsold appetizers, drinks, desserts. when appropriate.
• Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Took beverage orders and served drinks during peak meal times.
• Resolved customer service and food-related issues to maintain guest satisfaction.
• Greeted customers and escorted them to their tables.
• Took reservations from patrons by phone or online.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Provided menus and answered questions about menu items and specials.
• Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
• Restocked condiments, silverware, napkins, tablecloths. as needed.
• Answered phones promptly to record and confirm reservations.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Coordinated dining room staff workflow to foster prompt and courteous service.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Distributed menus to guests, led to tables and gave initial information about service staff or specials.
• Greeted customers, answered questions and recommended specials to increase profits.
• Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
• Collected reservation information and communicated updates to guests via mobile device or in-person.
• Performed opening and closing duties such as restocking supplies and cleaning work areas.
• Built positive relationships with other front-of-house and kitchen staff.

I got into door-to-door sales in San Diego. To sharpen my sales skills. I was of great use to my team, being bilingual. More customers could be spoken to with me knowing Spanish fluently. I knew I didn't want to be doing door-to-door forever. It wasn't for me personally, but I have gained immense knowledge and experience from knocking on strangers' doors, persuading them to switch utilities for their financial gain.

• Developed and implemented solar energy solutions for residential and commercial customers.
• Traveled of time to canvass neighborhoods and prospect for customers on door-to-door basis.
• Calculated solar resources and array production according to climate, site shading and roof orientation.
• Leveraged contacts with satisfied customers to generate referrals and new business.
• Attended product training, workshops and conferences to maintain current understanding of industry trends and advancements.
• Employed consumer-focused sales practices centered on helping families save money.
• Educated homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.
• Evaluated potential sites for installation of new or additional solar equipment according to local zoning regulations.
• Analyzed data from monitoring systems to ensure optimal performance of installed solar equipment.
• Prepared proposals, negotiated terms and closed product and service sales.
• Conducted business development activities such as cold calling potential customers and arranging meetings with prospects.
• Conducted follow-up calls with warm leads to cement connections and pursue conversions.
• Talked with customers about benefits of solar power in comparison with traditional power services.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Assisted with customer requests and answered questions to improve satisfaction.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

The experience I gained while working at my aunt's company to get into sales:

• Analyzed customer needs and identified solutions to meet their requirements.
• Generated daily reports on sales activities for management review.
• Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
• Greeted and assisted customers to foster positive experiences.
• Conducted market research to identify selling possibilities and evaluate customer needs.
• Analyzed customer needs and preferences to recommend appropriate products.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Priced out products for customers and drew up sales paperwork.
• Advised customers on best practices when using company products or services.
• Provided detailed product information to customers, including features, prices, and availability.
• Developed and maintained relationships with clients to increase sales revenue.
• Developed and maintained relationships with new and existing clients to increase sales revenue.
• Listened to customers to understand needs and refer to optimal services.
• Cultivated productive relationships with existing customers through exceptional follow-up after sales.
• Posed as models for advertising, artistic creation and display of goods.
• Produced sales documents, finalized deals and filed records.

I managed her company's Instagram, creating and receiving leads from the platform, building potential clients, and then proceeding to select which salesman on the floor can close the deal with assessment, depending on the situation of each particular case. The experience i have gained from such position is listed in points above, as well :)