Gloria Oni
Certified Nursing Assistant, A Banker, Customer Service Officer
Kenneick,WA
Summary
Detail-oriented Certified Nursing Assistant with two years of healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Empathetic CNA commended for chart accuracy, effective team collaboration and unprecedented patient relations. Interacts with patients from diverse cultures and backgrounds. In-depth knowledge of medical terminology and HIPAA regulations.
Overview
1
1
Language
10
10
years of post-secondary education
6
6
years of professional experience
Work History
Certified Nursing Assistant
La Grande Post Acute Rehab
La Grande, OR
08.2018 - 12.2020
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Transported patients between rooms and appointments or testing locations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Sales Assistant
TANTERLIZERS
Ibadan, Oyo State , Nigeria
01.2014 - 11.2014
- Trained new employees on customer service, money handling and organizing strategies.
- Processed cash, check and credit card payments.
- Accepted and processed product returns.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Customer Service Representative
United Bank Of Africa, UBA
Ibadan, Oyo State
10.2005 - 12.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Science - Nursing Prequisites
Eastern Oregon University
La Grande, OR 08.2019 - 01.2020
National Diploma - Business Administration And Management
Universal College of Technology
Ile Ife, Nigeria 03.2002 - 11.2004
High School Diploma -
St Anne's Secondary School
Ibadan , Nigeria 03.1994 - 11.2000
Skills
Observing responses
undefinedReading and Traveling
I like reading because it expands my horizons, stretches my mind and grows my vocabulary.
I love traveling because i do it for pleasure and to meet new people.
Timeline
Associate of Science - Nursing Prequisites
Eastern Oregon University
08.2019 - 01.2020
Certified Nursing Assistant
La Grande Post Acute Rehab
08.2018 - 12.2020
Sales Assistant
TANTERLIZERS
01.2014 - 11.2014
Customer Service Representative
United Bank Of Africa, UBA
10.2005 - 12.2008
National Diploma - Business Administration And Management
Universal College of Technology
03.2002 - 11.2004
High School Diploma -
St Anne's Secondary School
03.1994 - 11.2000
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