Gloria Orozco
Santa Barbara,CA
Summary
Focused Parts counter person well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 12 years of progressive experience in field. Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Parts Counter
Perry Ford Santa Barbara
03.2017 - Current
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Processed claims and warranties.
- Outsourced parts that have been deemed as obsolete.
Closing Manager
AutoZone
02.2019 - 03.2021
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Ensured a smooth transition between shifts by effectively communicating with incoming managers and staff members.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
- Reduced errors in financial transactions by thoroughly reviewing and verifying paperwork before submission.
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
- Monitored staff performance during closings, providing constructive feedback to ensure continuous improvement in efficiency and effectiveness.
- Conducted regular audits of cash handling procedures, ensuring accuracy and compliance with company policies.
- Managed inventory levels for optimal efficiency, ordering stock as needed to prevent shortages or overstocking issues.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Manager
O'reillys Auto Pats
09.2013 - 03.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Created employee schedules to align coverage with forecasted demands.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Associate of Science - Business Administration
Santa Barbara City College
Santa Barbara, CA07.2025
Skills
- Invoice Processing
- Goal Setting
- Vendor Relations
- Improving customer satisfaction
- Ordering parts
- Workplace Safety
- Staff Training
- Inventory Auditing
- Purchasing oversight
- Returns processing
- Order Fulfillment
- Delivery Coordination
- Customer Service
- Problem-solving skills
- Vehicle operations knowledge
- Team Collaboration
- Verbal and written communication
- Clean Driving Record
- Email Communication
- Training and coaching
- Inventory Management
- Shipping coordination
- Suggestive Selling
- Cycle counting
- Display building
- Complaint Handling
- Payment Processing
- Inventory Coordination
- Product Research
- Product Recommendations
Languages
Spanish
Professional Working
Timeline
Closing Manager
AutoZone
02.2019 - 03.2021
Parts Counter
Perry Ford Santa Barbara
03.2017 - Current
Assistant Manager
O'reillys Auto Pats
09.2013 - 03.2017
Associate of Science - Business Administration
Santa Barbara City College
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