Summary
Work History
Education
Skills
Honors And Abilities
Timeline
Generic

GLORIA ORTEGA

Austin,TX

Summary

Detail-oriented and highly motivated professional with over 25 years of experience in customer service, claims processing, and administrative support. Recognized for exceptional communication skills, problem-solving abilities, and proficiency in bilingual (English/Spanish) customer interactions. Recently certified in Accounting & Bookkeeping with aspirations to pursue a Bachelor's degree in Accounting. Adept at managing high call volumes, maintaining accurate records, and providing outstanding client support.

Work History

Customer Service & Administrative Support

  • Managed heavy call volumes, efficiently handling a multi-line phone system to assist customers and direct calls to appropriate departments
  • Provided top-tier customer service by addressing inquiries, resolving complaints, and ensuring client satisfaction
  • Worked with interpreters for Russian, Portuguese, Mandarin, Chinese, Creole, and other languages to assist a diverse client base
  • Utilized active listening techniques to assess customer needs and provide appropriate solutions in high-pressure environments

Office & Clerical Support

  • Performed data entry and maintained accurate client records using Microsoft Office Suite (Word, Excel, Outlook) and WYSE computer systems
  • Processed and organized paperwork, including filing, copying, shredding, and assembling client packets
  • Sorted and distributed mail for over 200 employees, ensuring timely and accurate delivery
  • Reserved conference rooms and scheduled meetings for office personnel, optimizing office efficiency

Financial & Record Management

  • Assisted in loan processing by entering client information, collecting payments, and running credit reports using WYSE and TRW systems
  • Maintained detailed financial records, tracking transactions and payments for accuracy
  • Contacted clients regarding payments and account updates, ensuring clear communication and resolution of outstanding balances

Education

General Equivalency Diploma (GED) -

Austin Community College

Accounting & Bookkeeping Certification -

Job Training Course -

Texas Workforce Center

Skills

  • Microsoft Office Suite
  • WYSE
  • TRW database management
  • Multi-line phone systems
  • Active listening techniques
  • Conflict resolution strategies
  • Data entry
  • Bookkeeping
  • Financial tracking
  • Credit report analysis

Honors And Abilities

  • 25 Years of Dedication: Recognized for consistent, high-quality customer service at Progressive, handling large call volumes and ensuring excellent client experiences.
  • Bilingual Proficiency: Fluent in English and Spanish, facilitating effective communication with diverse clientele.
  • Data Entry & Accuracy: Strong attention to detail, ensuring accurate documentation of customer information and transactions.
  • Multitasking & Adaptability: Skilled at managing multiple computer systems and tasks simultaneously in fast-paced environments.
  • Problem-Solving Excellence: Experienced in efficiently resolving customer inquiries and concerns, enhancing satisfaction.
  • Accounting & Financial Knowledge: Certified in Accounting & Bookkeeping, with plans to further education in financial management.

Timeline

Customer Service & Administrative Support

Office & Clerical Support

Financial & Record Management

General Equivalency Diploma (GED) -

Austin Community College

Accounting & Bookkeeping Certification -

Job Training Course -

Texas Workforce Center

Similar Profiles

CREATE PROFILE
GLORIA ORTEGA