Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Gloria Ortiz

Pottsville,PA

Summary

Dynamic retail professional with extensive experience at Turkey Hill and Walmart, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction through effective issue resolution and proactive communication. Skilled in money handling and decision-making, fostering a positive work environment while driving operational success.

Overview

11
years of professional experience

Work History

Turkey Hill

Asst Manager
11.2023 - Current

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Turkey Hill

Store Manager
01.2024 - 02.2025

Job overview

  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Walmart

Department Manager
03.2014 - 06.2016

Job overview

  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

College of Staten Island
Staten Island, NY

B.A from Psychology
06.1996

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations

Timeline

Store Manager

Turkey Hill
01.2024 - 02.2025

Asst Manager

Turkey Hill
11.2023 - Current

Department Manager

Walmart
03.2014 - 06.2016

College of Staten Island

B.A from Psychology

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Gloria Ortiz