Gloria Ortiz
Santa Barbara,CA
Summary
Compassionate Birth and Postpartum Doula recognized for productivity and efficiency in task completion. Skilled in emotional support, childbirth education, and lactation consulting, ensuring well-rounded care. Excel in communication, empathy, and adaptability, vital for supporting families through the transformative journey of birth and postpartum periods.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Birth and Postpartum Doula
Self-employeed
Santa Barbara, California
06.2022 - Current
- Educated clients on postpartum care and newborn management techniques.
- Provided night support for infant to ensure restful sleep for mother.
- Cared for baby during nighttime hours, maintaining safety and comfort.
- Assisted with feeding by bringing baby to mother for nursing as needed.
Office Manager
Santa Barbara Wellness for Life
Santa Barbara, CA
09.2022 - 08.2023
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Posted insurance payments
Office Manager/Administrator Assistant
Melissa Drake MD
Santa Barbara, CA
09.2020 - 06.2022
- Managed daily office operations and maintained a smooth workflow.
- Collaborated with health professionals to streamline administrative processes effectively.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- I started out as Dr. Drake's medical assistant.
- Roomed patients, taking patients vitals
- Scheduled surgical procedures.
- Triaged patients.
- Assisted in the ultrasound room
Patient Care Coordinator
Santa Barbara Skin Institute
Santa Barbara, California
07.2020 - 09.2020
- Coordinated patient appointments and managed scheduling for dermatology services.
- Assisted patients with insurance verification and explained coverage options.
- Maintained accurate patient records in the electronic health record system.
- Educated patients on skincare products and post-treatment care recommendations.
- Handled patient inquiries and resolved issues promptly and professionally.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
Patient Care Coordinator
Center for Dermatology Care
Santa Barbara, California
02.2019 - 03.2020
- Coordinated patient appointments and managed scheduling for dermatology services.
- Assisted patients with insurance verification and explained coverage options.
- Communicated treatment plans and follow-up instructions to patients effectively.
- Maintained accurate patient records in the electronic health record system.
- Collaborated with medical staff to ensure seamless patient care processes.
- Provided compassionate support to patients during consultations and treatments.
Medical Assistant
Santa Barbara Cardiovascular Medical Group
Santa Barbara, CA
07.2016 - 01.2019
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Coordinated patient scheduling and follow-up appointments efficiently.
- Performed vital signs assessments and documented results accurately.
- Educated patients on medication instructions and treatment plans effectively.
- Collaborated with team members to enhance patient care workflows consistently.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered EKGs and fitted heart monitors on patients.
Office Manager
Barry Family Chiropractic
Santa Barbara, California
07.2015 - 07.2016
- Managed daily office operations to ensure smooth workflow and efficiency.
- Coordinated schedules and appointments for staff and clients effectively.
- Oversaw inventory management, including ordering supplies and maintaining stock levels.
- Facilitated communication between healthcare providers, staff, and patients seamlessly.
Education
Associate of Arts - Nursing Major
Santa Barbara City College
Santa Barbara, CACertification
- CPR certified
Timeline
Office Manager
Santa Barbara Wellness for Life
09.2022 - 08.2023
Birth and Postpartum Doula
Self-employeed
06.2022 - Current
Office Manager/Administrator Assistant
Melissa Drake MD
09.2020 - 06.2022
Patient Care Coordinator
Santa Barbara Skin Institute
07.2020 - 09.2020
Patient Care Coordinator
Center for Dermatology Care
02.2019 - 03.2020
Medical Assistant
Santa Barbara Cardiovascular Medical Group
07.2016 - 01.2019
Office Manager
Barry Family Chiropractic
07.2015 - 07.2016
Associate of Arts - Nursing Major
Santa Barbara City College
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