Gloria Palmer

Experienced healthcare professional with over 25 years in healthcare operations, now transitioning to excel in cybersecurity. Proven leadership, problem solving, and compliance skills, specializing in information security governance and regulatory adherence. Committed to achieving organizational objectives through strategic planning, collaboration, and continuous improvement. Detail-oriented Laboratory Manager highly effective at keeping laboratories running smoothly and efficiently. Knowledgeable about managing supplies, equipment, and facilities. Pursuing new professional challenges with the opportunity to make a positive impact. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• Led a team of 20+ employees in a high-volume healthcare setting, providing over 2400 individuals with exceptional customer service. Implemented a comprehensive training program, resulting in a 30% increase in employee productivity and a significant decrease in errors.
• Accomplished rigorous quality assurance measures and revised laboratory efficiency, compliance, and data privacy. Reduced compliance violations by 20% and restructured overall laboratory efficiency by implementing streamlined processes, resulting in a 15% reduction in turnaround time for test results.
• Managed enterprise resources, making informed decisions based on established protocols, budget considerations, and project requirements. led and helped execute a new laboratory information management system (LIMS), resulting in improved data accuracy, enhanced workflow efficiency, and cost savings of $50,000 annually.
• Leverage skills to produce high quality technical documents and reports, contributing to revamped communication within an organization and strengthening relationships with key stakeholders.
• Utilized Microsoft Office tools for documenting procedures, reports, and project management, ensuring alignment with organizational goals and objectives.
• Mitigate compliance risks by ensuring all resource allocation decisions follow relevant HIPPA regulations and standards, contributing to maintaining the highest standards and security.

• Bachelor of Science Degree in Cybersecurity/Information Assurance, gaining expertise in governance, risk assessment, compliance, IT security standards, and regulatory frameworks.
• Proven ability in information security, risk management, risk assessment, and response base on (NIST SP 800-39, NIST SP 800-18, NIST SP 800-53, NIST SP 800-100, and NIST SP 800-37)
• Project Management skills aligning IT projects with strategic goals, managing resources, and providing high quality technological solutions.
• Proven ability in selecting and determining security controls, performing security procedures, and ensuring compliance with information security standards and regulations.
• Demonstrating commitment to continuous professional development with certificates in Content Writing Mastery, Project Management level one, and The Complete Freelance Writing Online.