Hi, I’m
Gloria Palmer
Cybersecurity
Summary
Experienced healthcare professional with over 25 years in healthcare operations, now transitioning to excel in cybersecurity. Proven leadership, problem solving, and compliance skills, specializing in information security governance and regulatory adherence. Committed to achieving organizational objectives through strategic planning, collaboration, and continuous improvement. Detail-oriented Laboratory Manager highly effective at keeping laboratories running smoothly and efficiently. Knowledgeable about managing supplies, equipment, and facilities. Pursuing new professional challenges with the opportunity to make a positive impact. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
years of professional experience
7
Certifications
Work History
Johns Hopkins Hospital
Lead Enterprise Laboratory Manager
11.1997 - Current
Job overview
- Oversee daily operations, ensuring adherence to quality assurance measures and regulatory guidelines (HIPPA, OSHA, CAP) for a diverse customer base of over 2400 individuals across Maryland
- Inspire, lead and mentor a team of 20+ employees, providing 40+ hours of specialized medical training and fostering a culture of continuous improvement
- Developed and performed regular assessments, resulting in enhanced compliance and data protection
- Established a culture of vigilance, evidenced by continuous education initiatives for current staff by 15% for ongoing compliance
- Ensured all resource allocation decisions followed relevant to HIPPA regulations and standards thereby mitigating compliance risks and maintaining the highest level of quality and security
- Collaborating with the pathology department to develop and execute safety protocols resulted in a 90% reduction in workplace incidents
- Utilize Microsoft office tools for documenting procedures, reports, and project management, ensuring alignment with organizational goals and objectives
- Control quality of customer service throughout production to customer satisfaction by 37%; reviewed staff interaction with 50+ customers, extending follow-up validations and establishing team goals.
Education
University of Maryland Global CampusAdelphi, MD
Bachelor of Science from Cybersecurity
Skills
Active Directoryundefined
Certification
Information Assurance (University of Maryland Global Campus)
Accomplishments
- Led a team of 20+ employees in a high-volume healthcare setting, providing over 2400 individuals with exceptional customer service. Implemented a comprehensive training program, resulting in a 30% increase in employee productivity and a significant decrease in errors.
- Accomplished rigorous quality assurance measures and revised laboratory efficiency, compliance, and data privacy. Reduced compliance violations by 20% and restructured overall laboratory efficiency by implementing streamlined processes, resulting in a 15% reduction in turnaround time for test results.
- Managed enterprise resources, making informed decisions based on established protocols, budget considerations, and project requirements. led and helped execute a new laboratory information management system (LIMS), resulting in improved data accuracy, enhanced workflow efficiency, and cost savings of $50,000 annually.
- Leverage skills to produce high quality technical documents and reports, contributing to revamped communication within an organization and strengthening relationships with key stakeholders.
- Utilized Microsoft Office tools for documenting procedures, reports, and project management, ensuring alignment with organizational goals and objectives.
- Mitigate compliance risks by ensuring all resource allocation decisions follow relevant HIPPA regulations and standards, contributing to maintaining the highest standards and security.
Professional Title
Cybersecurity/Information Assurance
Career Transition Highlights
- Bachelor of Science Degree in Cybersecurity/Information Assurance, gaining expertise in governance, risk assessment, compliance, IT security standards, and regulatory frameworks.
- Proven ability in information security, risk management, risk assessment, and response base on (NIST SP 800-39, NIST SP 800-18, NIST SP 800-53, NIST SP 800-100, and NIST SP 800-37)
- Project Management skills aligning IT projects with strategic goals, managing resources, and providing high quality technological solutions.
- Proven ability in selecting and determining security controls, performing security procedures, and ensuring compliance with information security standards and regulations.
- Demonstrating commitment to continuous professional development with certificates in Content Writing Mastery, Project Management level one, and The Complete Freelance Writing Online.
Security Clearance
Active, 2023
Timeline
Lead Enterprise Laboratory Manager
Johns Hopkins Hospital
11.1997 - Current
University of Maryland Global Campus
Bachelor of Science from Cybersecurity
2023.12
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overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li> <li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li> <li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li> <li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li> <li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li> <li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li> <li>Implemented quality control measures throughout each stage of a project's lifecycle.</li> <li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li> <li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li> <li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li> <li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li> <li>Trained junior staff on best practices for managing multiple projects simultaneously.</li> </ul> at Defense Contracting Activity, LLC<ul> <li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li> <li>Department of Agriculture (USDA) and the 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senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li> <li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li> <li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li> <li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li> <li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li> <li>Implemented quality control measures throughout each stage of a project's lifecycle.</li> <li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li> <li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li> <li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li> <li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li> <li>Trained junior staff on best practices for managing multiple projects simultaneously.</li> </ul> at Defense Contracting Activity, LLC