Gloria Paniagua
San Diego,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed and process optimization. Ability to handle multiple projects simultaneously with a high degree of accuracy. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills.
Overview
7
7
years of professional experience
Work History
Sales Associate
Trek Bicycles
01.2021 - Current
- Managed inventory such as completing weekly cycle counts
- Managed registers, open and close
- Followed up and maintained relationships with customers via email, mail, and phone calls
- Reviewed daily/weekly performance metrics to optimize distribution of work and increasing sales/sale opportunities
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Intern
San Francisco General Hospital And Trauma Center
02.2022 - 05.2022
- Acquired Community research
- Conducted interviews with High school youth students
- Hosted focus group
- Performed on collaborative work
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports, using Asana and Excell.
- Provided project progress updates and proposed solutions to issues.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Prepared project presentations and reports to assist senior staff.
Teaching Assistant
San Francisco State University
05.2021 - 07.2021
- Responded to student’s weekly forum post
- Assisted students with relevant course material during online class and email
- Acquired communication skills with professor and students
- Learned to promote positive health and practice cultural humility through body and mind awareness
- Developed skills in responsibility and timeliness
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom activities, tutoring, and reviewing work.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities on line.
- Assisted with class records for attendance and course participation scores.
- Shared important information with students concerning upcoming assignments and tests.
Key Holder, Sales Associate
VF Corporation
02.2017 - 12.2019
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
Education
Bachelor of Science (B.S) - Public Health, Minor in Women’s Health Issues
San Francisco State University
San Francisco, CA05.2022
Skills
- Organized
- Team Player
- Effective communication
- Attention to detail
- Interpersonal skills
- Time management
- Remote assistance
- Efficient in Microsoft word, Excel, Asana, and Qualtrics Survey software
- Proficiency in using cloud services, including Google and Dropbox
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Intern
San Francisco General Hospital And Trauma Center
02.2022 - 05.2022
Teaching Assistant
San Francisco State University
05.2021 - 07.2021
Sales Associate
Trek Bicycles
01.2021 - Current
Key Holder, Sales Associate
VF Corporation
02.2017 - 12.2019
Bachelor of Science (B.S) - Public Health, Minor in Women’s Health Issues
San Francisco State University
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