Gloria Parr
Mexia,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Home Manager
Mexia State Supported Living Center
Mexia, TX
05.2016 - 02.2024
- Planned, coordinated, and scheduled daily activities for residents and staff.
- Supervised staff to ensure quality care was provided in accordance with regulations.
- Developed and implemented resident-centered care plans to meet individual needs.
- Conducted assessments of residents' physical, emotional, social, spiritual, and recreational needs.
- Monitored medication administration by nurses according to physician's orders.
- Provided leadership for the development of new programs and services for residents.
- Maintained a safe environment for all residents through regular building inspections and safety drills.
- Ensured compliance with state licensing standards as well as federal regulatory requirements.
- Assisted with admissions process including orientation of new residents to their home environment.
- Responded promptly to resident concerns or complaints regarding care, treatment, or services rendered.
- Documented daily progress notes on each resident's condition and behavior changes.
- Encouraged communication between family members and caregivers and appropriate facility personnel.
- Participated in interdisciplinary team meetings to discuss resident care plans.
- Assessed staffing levels regularly in order to provide adequate coverage while controlling labor costs.
- Trained staff on proper infection control procedures and policies in order to protect residents from potential harm.
- Evaluated employee performance through observation and review of written documentation.
- Created an atmosphere that promoted positive morale among employees at all times.
Swing Shift Manager
Mcdonalds, PDI FOODS
Waco, TX
06.2013 - 05.2016
- Directed, supervised and evaluated performance of staff on the swing shift.
- Coordinated with other departments to ensure smooth operations during the swing shift.
- Provided guidance and assistance in resolving customer service issues during the swing shift.
- Developed strategies for improving efficiency and productivity on the swing shift.
- Maintained accurate records of employees' attendance and hours worked during the swing shift.
- Ensured that all safety protocols were followed by staff on the swing shift.
- Monitored inventory levels to ensure adequate supplies for the swing shift.
- Assigned tasks to staff members to maximize efficiency during the swing shift.
- Conducted regular meetings with staff to discuss progress and issues related to the swing shift.
- Investigated and resolved any conflicts or problems arising from personnel on the swing shift.
- Provided training, mentoring, coaching and development opportunities for staff on the swing shift.
- Identified areas for improvement within processes on the swing shift.
- Established procedures to ensure safe working conditions during the swing shift.
- Responded quickly to any emergency situations occurring during the swing shift.
- Organized team building activities for staff working on theswingshift.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Oversaw food preparation, production and presentation according to quality standards.
- Coached staff on strategies to enhance performance and improve customer relations.
- Inspected dining and serving areas for cleanliness and proper setup.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Distributed food to service staff for prompt delivery to customers.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted staff by serving food and beverages or bussing tables.
- Explained goals and expectations required of trainees.
Certified Medical Assistant
Dr Jim P Hussey
Dallas, TX
08.2007 - 07.2011
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Measured vital signs and took medical histories to prepare patients for examination.
- Responded to patient callbacks and phone-in prescription refill requests.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Prepared treatment rooms for patient examinations.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Explained treatment procedures and physicians' instructions.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Positioned patients properly during examination or treatment for comfort and safety.
Education
Associate of Science - Medical Assisting
Remington College
Garland, TX10-2007
Associate of Science - Medical Assistant
McLennan Community College
Waco, TX05-2001
Skills
- Infection Control
- Health Education
- Attention to Detail
- HIPAA Compliance Certification
- Glucose testing
- Oxygen initiation
- Documentation and Recordkeeping
- Patient Observation
- Glucose Monitoring
- Drugs inventory
- Administering Medications
- Monitoring for Side Effects
- Prescription Verification
- Vital signs monitoring
- Certified Medication Aide
- Pharmaceutical Orders
- Dosage Calculation
- Sound Judgment
- Problem-Solving
- Employee Training Program
- Employee Performance Evaluations
- Employee Supervision
- Critical Thinking
- Decision-Making
- Employee Recruitment and Hiring
- Relationship Building
- Task Prioritization
- Team building
- Multidisciplinary team collaboration
- Patient Care Assessment
- Staff Supervision
- Hospital coordination
- Training and mentoring
- Regulatory Requirements
- Facility Inspections
- Excellent Communication
Accomplishments
Team Building
Recognition for years of service
Certification
- Certified CNA
- Certified Medication Aide
- Certified Medical Assistant
References
References available upon request.
Timeline
Home Manager
Mexia State Supported Living Center
05.2016 - 02.2024
Swing Shift Manager
Mcdonalds, PDI FOODS
06.2013 - 05.2016
Certified Medical Assistant
Dr Jim P Hussey
08.2007 - 07.2011
Associate of Science - Medical Assisting
Remington College
Associate of Science - Medical Assistant
McLennan Community College
- Certified CNA
- Certified Medication Aide
- Certified Medical Assistant
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