Gloria Parr
Mexia,TX
"Success is not final, failure is not fatal: it is the courage to continue that counts."
Winston Churchill
Summary
Dynamic professional with a proven track record at Mexia State Supported Living Center, excelling in effective team collaboration and conflict management. Recognized for enhancing operational efficiency and achieving high patient satisfaction through strong communication and analytical problem-solving skills. Committed to fostering positive relationships and driving continuous improvement in team performance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
18
18
years of professional experience
Work History
DSPIV
Mexia State Supported Living Center
05.2016 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Shift Manager
McDonalds
06.2011 - 04.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
Head Medical Assistant
Dr. Jim P Hussey, PA
08.2006 - 06.2010
- Coordinated schedules of multiple providers to optimize appointment availability for patients.
- Managed the inventory of medical supplies, placing orders as needed to prevent stockouts or wastage.
- Assisted physicians with examinations, procedures, and treatments to ensure optimal patient care.
- Reduced errors in medical billing by conducting regular audits and providing staff training on insurance policies.
- Trained new medical assistants in clinical tasks, administrative duties, and office protocols to maintain seamless operations.
- Enhanced clinic efficiency by implementing an electronic health record system for better data management.
- Collaborated with other departments such as pharmacy and radiology to streamline workflows for efficient patient care delivery.
- Maintained a clean and organized work environment, ensuring compliance with safety and hygiene standards.
- Increased patient retention through exceptional customer service and proactive follow-up on appointments or test results.
- Provided patient education on medication administration, self-care strategies, and post-treatment plans to promote optimal recovery.
- Served as the primary point of contact between patients and healthcare providers, fostering positive relationships through clear communication.
- Expedited lab results by maintaining close relationships with laboratory personnel and promptly addressing any delays or discrepancies.
- Oversaw the maintenance of medical equipment, ensuring all tools were properly cleaned, sterilized, and in working condition for use during patient care.
- Ensured patient confidentiality by adhering to HIPAA guidelines when handling sensitive information or discussing cases with colleagues.
- Improved patient satisfaction by streamlining check-in procedures and reducing wait times.
- Monitored vital signs of patients during visits, alerting physicians to any abnormalities requiring immediate attention.
- Assisted in minor surgical procedures under physician supervision while maintaining strict sterile technique guidelines.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
Education
Bachelor of Science - Criminal Justice
11-2027
- [Number] GPA 4.0
Skills
- Clear and Concise Reporting
- Effective Team Collaboration
- Proficient in Conflict Management
- Strong Verbal Communication
- Analytical Problem Solving
- Positive Interpersonal Skills
- Effective Team Collaboration
- Strong Organizational Time Skills
- Attention to detail
- Resilient and Flexible
- Reliable and Trustworthy
- Proficient in Task Prioritization
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
Languages
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
If I had hobbies, they would include learning everything I can, engaging in meaningful conversations and solving problems I am fascinated by human creativity and how to make things grow successfully, such as companies or my place of employment
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Career advancementFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid sick leave401k matchStock Options / Equity / Profit SharingTeam Building / Company RetreatsCompany CultureWork-life balancePaid time off4-day work weekTimeline
DSPIV - Mexia State Supported Living Center
05.2016 - 02.2024
Shift Manager - McDonalds
06.2011 - 04.2016
Head Medical Assistant - Dr. Jim P Hussey, PA
08.2006 - 06.2010
Colorado Technical University (online) - Bachelor of Science, Criminal Justice
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