Summary
Overview
Work History
Skills
Certification
Languages
Timeline
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Gloria Patrovich

Palm Bay

Summary

Versatile and dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations across diverse roles, from Uber Partner to Restaurant Owner at Paty's Pizza. Skilled in inventory management and passionate about delivering exceptional service, I excel in fast-paced environments, driving efficiency and fostering positive client relationships. My journey reflects a commitment to excellence and adaptability, achieving notable success in both customer engagement and operational optimization.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Uber Partner

Uber Eats
07.2024 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Updated knowledge of local landmarks and destinations to provide accurate directions to passengers when needed.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Followed applicable traffic regulations and traffic laws.

Restaurant Team Member

McDonald's
06.2024 - 08.2024
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.

Restaurant Owner

Paty's Pizza
01.2019 - 03.2020
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Implemented effective inventory management systems to minimize waste and control food costs.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Increased customer satisfaction by implementing high-quality service standards and staff training programs.
  • Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
  • Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Mattress Store Owner

Mattress Room Plus
01.2018 - 12.2018
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
  • Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
  • Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.

Restaurant Manager

COTA
01.1999 - 12.2001
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Beautician

Servicio Nacional De Aprendizoc
01.1999 - 12.2001
  • Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
  • Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
  • Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Performed various beauty treatments for improved skin health, including facials, peels, and microdermabrasion.
  • Increased customer loyalty with exceptional customer service and follow-up care advice.
  • Utilized advanced techniques in hair removal, including waxing, threading, and laser procedures.
  • Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
  • Performed pedicures and manicures for scheduled and walk-in customers daily.

Skin Care Specialist

Spa Pilar Torres
01.1999 - 01.2001
  • Promoted a welcoming atmosphere by greeting all visitors warmly upon arrival and addressing any questions or concerns promptly.
  • Analyzed skin condition and made appropriate product recommendations.
  • Recommended retail products for at-home use.
  • Developed customized at-home skincare regimens for clients to maintain their progress between treatments.
  • Performed thorough skin analyses to identify specific concerns and tailor treatment plans accordingly.
  • Utilized skin hydrometer to help determine customers' skin conditions.

Skills

  • Retail Store Operations
  • Pedicure Specialist
  • Inventory Management
  • Appointment Coordination
  • Ensuring Workplace Hygiene
  • Sanitation Practices
  • Safety and sanitation
  • Situational awareness
  • Passion for customer satisfaction
  • Massage techniques
  • Microdermabrasion expertise
  • Cleanliness standards
  • Small business operations
  • Business administration
  • Nail polish application
  • Strong navigation
  • Food preparation
  • Inventory control
  • Facial massage mastery
  • Skin analysis proficiency
  • Food service background
  • Brow shaping expert
  • Anti-aging treatments
  • Kitchen support
  • Advanced facial techniques
  • Sensitive skin care
  • Client consultation
  • Passenger transportation
  • Hygiene practices
  • Delivery scheduling
  • Customer engagement

Certification

  • Skin Care Specialist Certificate – American Academy of Facial Esthetics.

Languages

Spanish
Native or Bilingual
English
Professional Working
French
Limited Working

Timeline

Uber Partner

Uber Eats
07.2024 - Current

Restaurant Team Member

McDonald's
06.2024 - 08.2024

Restaurant Owner

Paty's Pizza
01.2019 - 03.2020

Mattress Store Owner

Mattress Room Plus
01.2018 - 12.2018

Restaurant Manager

COTA
01.1999 - 12.2001

Beautician

Servicio Nacional De Aprendizoc
01.1999 - 12.2001

Skin Care Specialist

Spa Pilar Torres
01.1999 - 01.2001
  • Skin Care Specialist Certificate – American Academy of Facial Esthetics.

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Gloria Patrovich