Gloria Paz Torres
Watchung,NJ
Summary
Dynamic professional with extensive experience as an Administrative Assistant at Unitax Services Inc, excelling in document management and customer service. Proven ability to enhance office organization and efficiency, while effectively handling high-volume phone inquiries. Skilled in Microsoft Excel and fostering team collaboration to achieve business objectives.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Unitax Services Inc
Plainfield, NJ
07.2023 - Current
- Developed and maintained filing systems for confidential documents and records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Responded to customer issues to provide immediate resolution and improve retention.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Store Owner
Manitos Encantadas
South Bound Brook, NJ
05.2021 - Current
- Created a unique shopping experience for customers by providing personalized service.
- Identified areas of improvement for increased productivity or cost savings initiatives.
- Negotiated contracts with vendors to secure best prices for products.
- Resolved customer complaints in an efficient manner while ensuring satisfaction at all times.
- Hosted special events to boost brand awareness and increase community engagement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Maintained records of sales, profits and losses within the store.
- Planned promotional campaigns for new products or specials.
- Increased business by developing new marketing and promotional strategies.
- Managed website content updates, including product descriptions and images.
- Analyzed website traffic and sales data to identify trends and opportunities for improvement.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Coordinated daily shipping activities including packing, labeling, tracking.
Education
Diploma - English As A Second Language
Stratford Career Institute
Mont-Royal, Quebec04-2018
Skills
- Document management
- Customer service
- Office organization
- Microsoft Excel
- Data entry
- Filing systems
- Website management
- Social media management
- Reception duties
- Team collaboration
- File organization
- Verbal communication
- High volume phone inquiries
- Multitasking Abilities
Accomplishments
- Diploma with the Highest Honors
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Administrative Assistant
Unitax Services Inc
07.2023 - Current
Store Owner
Manitos Encantadas
05.2021 - Current
Diploma - English As A Second Language
Stratford Career Institute
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