Remote Customer Service
Working Solutions
01.2025 - Current
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Assisted customers in navigating company website and online services, promoting ease of use and accessibility.
- Developed lasting rapport with customers by consistently offering exceptional service that exceeded expectations over the phone/online inquiries resulting in increased repeat business for Turbo Tax and Medline.
- Increased customer satisfaction by providing knowledgeable and friendly service while assisting clients.
- Provided excellent customer service by greeting patrons warmly, answering questions, and addressing any concerns promptly.
- Enhanced customer satisfaction by delivering personalized service and addressing concerns in a timely manner.
