Gloria Pedroza
2285 S Green Street Salt Lake City,UT
Summary
Detail-oriented HR and finance professional with 9+ years of experience specializing in payroll, onboarding, and employee benefits. Proven ability to streamline administrative processes, ensure accurate financial reporting, and deliver exceptional bilingual support. Adept at working in fast-paced, high-volume environments and known for reliability, adaptability, and strong analytical skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Legislative Specialist
Utah State Legislature
11.2023 - 04.2025
- Provided daily HR and payroll support to 100+ legislative staff and temporary employees during Session.
- Delivered bilingual customer service, resolving 50+ Spanish-language inquiries weekly with a 98% satisfaction rate.
- Collaborated with cross-functional teams to meet tight deadlines, ensuring policy compliance and accuracy.
- Supported professional development initiatives, contributing to improved staff readiness and knowledge.
Payroll Technician
Utah Department Of Government Operations
05.2022 - 11.2023
- Audited time records for over 400 terminated employees monthly, achieving a 98% accuracy rate.
- Provided payroll-related subject matter expertise to staff, resolving discrepancies and ensuring timely payments.
- Seamlessly transitioned across multiple payroll systems during system updates and department mergers.
- Managed complex leave calculation spreadsheets, improving HR data reliability.
Retirement Specialist
Utah Department Of Government Operations
09.2015 - 05.2022
- Onboarded 40–60 new hires daily, ensuring complete benefits enrollment and background check compliance.
- Established "Retirement Roadshows" to educate employees on pension plans, reaching 1,000+ staff annually.
- Processed retirement and pension documentation in coordination with URS and PEHP.
- Advised employees on retirement tax implications, helping optimize financial planning strategies.
Education
Business Administration And Management Courses
The University of Utah
Salt Lake City, UTSkills
- Payroll & Benefits Administration
- Employee Onboarding & Offboarding
- HR Policy & Compliance
- Data Analysis & Accuracy
- Cross-Functional Collaboration
- Implemented customer satisfaction solutions
- Bilingual Support (English/Spanish)
- Exceptional Interpersonal Skills
- Proficient with SAP Concur and FINET systems
- Attention to detail
Certification
- FINET Certification
Timeline
Legislative Specialist
Utah State Legislature
11.2023 - 04.2025
Payroll Technician
Utah Department Of Government Operations
05.2022 - 11.2023
Retirement Specialist
Utah Department Of Government Operations
09.2015 - 05.2022
Business Administration And Management Courses
The University of Utah
Similar Profiles
Ava ReaAva Rea
Legislative Intern at Washington State LegislatureLegislative Intern at Washington State Legislature
Savanna DanbertSavanna Danbert
Senate Records Clerk at Alaska State LegislatureSenate Records Clerk at Alaska State Legislature
Ricky CarsonRicky Carson
Committee Assistant at Oregon State LegislatureCommittee Assistant at Oregon State Legislature