Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Felipe Pelaez

WHITE PLAINS,NY

Summary

Communicative professional with several years of experience maintaining high hospitality, professionalism, and business etiquette. An attentive individual committed to thoroughly listening to guest requests or concerns and addressing them with prompt responses. A dependent and punctual collaborator was commended for consistently arriving on time and prepared to work.

Overview

12
12
years of professional experience

Work History

Front Service Clerk

Saveway Cleaners
White Plains, NY
06.2018 - Current
  • Greeted customers in a friendly and professional manner.
  • Maintained an organized work area to support operational efficiency.
  • Processed customer payments accurately and efficiently.
  • Assisted customers with returns, exchanges, and other inquiries.
  • Provided excellent customer service by responding to inquiries promptly and courteously.
  • Stocked shelves with merchandise according to store standards.
  • Verified that all necessary paperwork was completed correctly for each transaction.
  • Conducted price checks on items when requested by customers.
  • Handled cash register transactions quickly and accurately.
  • Balanced the cash register at the end of each shift.
  • Resolved customer complaints in a timely manner to maintain good customer relations.
  • Answered phone calls in a polite and helpful manner while providing accurate information as needed.
  • Maintained cleanliness of the front-end area of the store by sweeping, mopping, dusting.
  • Organized backroom stock shelves to ensure efficient product retrieval times.

Line Cook

Melt Sandwich Shop
WHITE PLAINS, NY
03.2016 - 05.2018
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Stocked and restocked kitchen supplies as needed.
  • Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Organized the storage area to ensure that all necessary items were readily accessible.
  • Followed health and safety standards to ensure safe working environment for employees and customers alike.
  • Performed basic knife skills such as dicing onions or slicing meats.
  • Monitored product freshness and rotation dates to maintain quality assurance standards.
  • Assisted in prep work such as washing vegetables or butchering meat when needed.
  • Maintained accurate records of daily production sheets including waste logs.
  • Communicated effectively with other staff members regarding orders and menu changes.
  • Ensured that all dishes were prepared according to recipe specifications.
  • Adhered to sanitation policies at all times when handling food products.
  • Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.

Commercial Janitorial Cleaner

Mastercard
Purchase, NY
04.2015 - 03.2016
  • Maintained safety by adhering to all company policies and procedures regarding chemical usage.
  • Reported any maintenance issues to supervisor promptly.
  • Performed general cleaning duties including dusting furniture, wiping down counters, desks, tables, sweeping, vacuuming floors.
  • Cleaned spills immediately when necessary according to established procedures.
  • Sanitized restrooms with approved chemicals according to schedule.
  • Responsible for maintaining proper inventory levels of cleaning supplies throughout building.
  • Inspected equipment regularly for signs of wear or malfunction before use.
  • Followed safety protocols while operating machinery such as buffers or vacuums.
  • Used specialized equipment such as wet-dry vacuums to clean carpets and hard floor surfaces.
  • Conducted daily walkthroughs of facility noting any areas that require additional attention or repair.
  • Ensured compliance with OSHA regulations related to hazardous materials handling.
  • Disinfected high-touch surfaces such as door handles and light switches on a regular basis.
  • Provided assistance with special projects such as window washing or deep cleaning tasks.
  • Adhered to all safety precautions when using ladders or working at heights.
  • Maintained an organized workspace free from clutter and debris.
  • Swept and mopped floors, emptied trash receptacles, vacuumed carpets and upholstered furniture.
  • Cleaned windows, walls, mirrors, restroom fixtures, and other surfaces using appropriate cleaning supplies.
  • Stocked janitorial closets with necessary supplies such as toilet paper, soap, towels and other items.
  • Transported trash to disposal areas in a timely manner.
  • Assisted in the setup of tables and chairs for events or meetings.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.

Concierge

Windsor At The Gramercy
White Plains, NY
10.2012 - 03.2015
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Processed payments for services rendered using cash register systems or POS terminals when necessary.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Ensured compliance with safety regulations within the workplace by following established guidelines.

Education

GED -

White Plains Highschool
White Plains, NY
04-2011

Some College (No Degree) -

Westchester Community College
Valhalla, NY

Skills

  • Production leadership
  • Product Merchandising
  • Store maintenance
  • Word Processing
  • Cash handling expertise
  • Effective Planning
  • Returns processing
  • Problem-solving skills
  • Time Management
  • Store Cleaning
  • Cash Handling
  • POS System Operation
  • Complaint Handling
  • Hospitality services
  • Customer Engagement

Languages

Spanish
Limited

References

References available upon request.

Timeline

Front Service Clerk

Saveway Cleaners
06.2018 - Current

Line Cook

Melt Sandwich Shop
03.2016 - 05.2018

Commercial Janitorial Cleaner

Mastercard
04.2015 - 03.2016

Concierge

Windsor At The Gramercy
10.2012 - 03.2015

GED -

White Plains Highschool

Some College (No Degree) -

Westchester Community College

Similar Profiles

CREATE PROFILE
Felipe Pelaez