Gloria Pendgraft
Lubbock,TX
Summary
Obtain a position as a team-player in a people-oriented organization where I can maximize my experience in a challenging environment. Enjoy multitasking and working repetitiously.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Production Team Member
Prater's
07.2021 - 08.2025
- Met or exceeded daily production goals through diligent work ethic and effective teamwork strategies.
- Worked closely with supervisors to address concerns regarding product quality or machine performance issues, proactively seeking solutions.
- Participated in regular performance reviews to identify areas for growth, leading to personal professional development.
- Collaborated with team members to assemble high-quality products on time, meeting customer specifications.
- Adhered strictly to company policies concerning attendance punctuality contributing positively toward overall team productivity.
- Maintained a safe working environment through adherence to safety protocols and regular equipment inspections.
Customer Service Associate
Check N Go
04.2022 - 10.2023
- Assisted customers with financial need
- Educated customers on products and services and their requirements
- Handled cash and managed cash drawers processing all transactions per company policy
- Handle calls regarding products and services and accounts
- Excellent Customer Service
Customer Service Clerk/Cashier
LPT Management Services
08.2020 - 07.2021
- Provide assistance to customers handled various duties such as operating the cash register, greeting customers & helping people locate products; stocked shelves, maintained the stores clean cleanliness and organization.
Deli/Bakery Associate
Walmart Neighbor Market
01.2019 - 06.2020
- Greet customers as they arrive and provide them information on daily specials
- Provide customers with pricing information on deli and bakery products
- Package bakery and deli items and ensure appropriate rotating.
- Put prepared goods in the oven and remove them after the designated time
- Maintain equipment such as ovens and refrigerators on a periodic basis
- Operate equipment and tools as trained
- Keep and clean and orderly workspace
CSR - Customer Service Representative
Suddenlink Communications
02.2018 - 12.2019
- Diagnose and resolved technical hardware and software issues involving cable, internet, email connectivity
- Provide answers to clients by identifying problems, researching answers and guiding clients through corrective steps
- Maintain composure and display strong interpersonal skills with all customer interactions
Customer Service Advocate
Convergys Corporation
04.2017 - 01.2018
- Answer telephone promptly and in a polite and professional manner
- Obtain and enter accurate demographic information
- Scheduled appointments and DME
- Equipment out to customers
- Answer questions and offer other information, as requested.
- Was appointed a Lead position to walk the floor making sure Reps were on task and to assist with any questions on a call.
Education
High school diploma - undefined
Estacado High School
Lubbock, TX05.1998
Skills
- Call center experience
- Assembly line
- Word processing
- Phone etiquette
- Clerical experience
- Customer service
- Microsoft Word
- 10 key typing
- Organizational skills
- Cash handling
- Food service
- Time management
- Pricing
- Warehouse experience
Certification
Food Handler Certification
Timeline
Customer Service Associate
Check N Go
04.2022 - 10.2023
Production Team Member
Prater's
07.2021 - 08.2025
Customer Service Clerk/Cashier
LPT Management Services
08.2020 - 07.2021
Deli/Bakery Associate
Walmart Neighbor Market
01.2019 - 06.2020
CSR - Customer Service Representative
Suddenlink Communications
02.2018 - 12.2019
Customer Service Advocate
Convergys Corporation
04.2017 - 01.2018
High school diploma - undefined
Estacado High School