Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jose Anthony Rosaly III

Staten Island,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Delivery Manager

On Time Delivery -Amazon
09.2020 - 12.2023
  • Trained drivers, helpers and support workers in techniques for maximizing efficiency.
  • Supported customers via telephone, email and at sites to handle escalations and product concerns.
  • Planned delivery routes according to traffic, weather and types of delivery.
  • Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
  • Fielded customer questions and complaints and rectified issues.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Contacted suppliers and vendors about issues with deliveries or products.
  • Coordinated efficient routes and schedules for several driver team.
  • Supervised delivery staff and general productivity.
  • Scheduled regular equipment and fleet maintenance.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Insurance Producer

State Farm
03.2017 - 03.2020
  • Provided detailed information about company insurance products.
  • Set up policies and completed all documentation.
  • Adhered to all regulations for insurance sales.
  • Worked in high-volume, competitive sales environment.
  • Provided information on features, policies and relative advantages to promote insurance packages.
  • Met with clients to discuss needs.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Obtained underwriting approval by completing application for coverage.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.

Lumbar Department Team Member

Home Depot
04.2015 - 03.2016
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.

Cashier

Arbys Resturant
04.2008 - 04.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Upsold additional products and services to customers, increasing revenue.
  • Tallied cash drawer at beginning and end of each work shift.

Stock Clerk

Target
03.2007 - 02.2009
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Conducted inventory and restocked items throughout day.
  • Checked and pulled defective or expired products from shelves.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Greeted customers and directed to requested products.
  • Conducted periodic inventory inspections and reported out-of-stock items.
  • Completed physical inventory counts each month.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Processed and packaged stock items for customer purchases.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Monitored inventory levels in stockrooms and alerted management to any discrepancies.
  • Kept work areas neat, clean and free from debris.

Education

High School Diploma -

Kenwood High School Ib And Sports Science
Baltimore, MD

No Degree -

Touro College
New York, NY

Skills

  • Distribution Coordination
  • Vehicle Maintenance
  • Trend Tracking
  • Route Planning
  • Delivery Management
  • Preventive Maintenance
  • Team Supervision
  • Emergency Procedures
  • Issue Resolution
  • Problem Solving
  • Forklift Operation
  • Equipment Maintenance
  • Shipment Tracking
  • Delivery Scheduling
  • Incident Reporting
  • Staff Management
  • Data Entry
  • Documentation
  • Quality Control
  • Shipping and Receiving
  • Incoming Shipments Review
  • Relationship Building
  • Empathy and understanding
  • Financial planning
  • Regulatory compliance
  • Customer service
  • Client relationship management
  • Team collaboration
  • Goal setting
  • Problem-solving abilities
  • Insurance product knowledge
  • Active listening
  • Good Telephone Etiquette
  • Remote Office Availability
  • Flexible and Adaptable
  • MS Office
  • Calm Under Pressure
  • Attention to Detail

Timeline

Delivery Manager

On Time Delivery -Amazon
09.2020 - 12.2023

Insurance Producer

State Farm
03.2017 - 03.2020

Lumbar Department Team Member

Home Depot
04.2015 - 03.2016

Cashier

Arbys Resturant
04.2008 - 04.2010

Stock Clerk

Target
03.2007 - 02.2009

High School Diploma -

Kenwood High School Ib And Sports Science

No Degree -

Touro College

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Jose Anthony Rosaly III