Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gloria Perez

West Yellowstone,MT

Summary

Housekeeping professional prepared to oversee and improve cleaning operations in hospitality setting. Proven ability to enhance guest satisfaction and streamline housekeeping procedures. Known for strong team collaboration and adapting to evolving needs, with focus on cleanliness standards and effective communication.

Overview

4
4
years of professional experience

Work History

Housekeeping Dispatcher

Wyndham Vacation Ownership
04.2024 - Current
  • Coordinate daily housekeeping operations, assigning room attendants and inspectors to ensure efficient room turnover and adherence to brand standards.
  • Communicate with housekeeping teams, maintenance, and front desk to resolve guest requests promptly.
  • Monitor room status and update property management systems accurately.
  • Respond to guest calls and service requests in a professional and timely manner.
  • Track housekeeping inventory and report supply needs.
  • Assist with onboarding and training of new staff.
  • Uphold safety protocols and maintain an organized work environment.

Common Area Attendant

Wyndham Vacation Ownership
10.2021 - 04.2024
  • Maintained resort interiors by dusting and polishing furniture, counters, mirrors, and fixtures.
  • Swept, mopped, and vacuumed floors; re-supplied restrooms and locker rooms with essential products.
  • Removed trash and debris, emptied waste containers, and transported materials to disposal and recycling areas.
  • Observed safety precautions to protect guest and hotel property; reported any damage, theft, or found items.
  • Fostered positive guest and associate relationships through responsive service.
  • Supported the housekeeping department during peak winter season by assisting with cleaning assignments and special projects.
  • Handled incoming guest calls and housekeeping service calls, ensuring prompt communication and resolution of needs.

Education

Magnolia High School
Anaheim, CA

No Degree -

California State University, Fullerton
Fullerton, CA

Gilbert High School
Anaheim, CA
05-2018

Skills

  • Housekeeping Operations & Standards
  • Team Coordination & Leadership
  • Guest Service Excellence
  • Communication & Collaboration
  • Time Management & Prioritization
  • Safety & Sanitation Compliance
  • Inventory Management

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Housekeeping Dispatcher

Wyndham Vacation Ownership
04.2024 - Current

Common Area Attendant

Wyndham Vacation Ownership
10.2021 - 04.2024

Magnolia High School

No Degree -

California State University, Fullerton

Gilbert High School

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