Gloria Perkins
Camp Springs,MD
Summary
Results-driven professional with expertise in time management and problem-solving. Proven ability to build relationships and close deals, enhancing team performance and driving organizational growth. Adaptable and quick to learn new skills, committed to leveraging strengths for impactful contributions.
Overview
18
18
years of professional experience
Work History
Relationship Manager
Heartland Payment Systems
01.2025 - 11.2025
- Prospected and acquired new merchant accounts through cold calling, referrals, networking, and field visits. (win backs)
- Presented and sold merchant services, including credit/debit card processing, POS systems and related solutions.
- Educated business owners on pricing, equipment, and value-added services.
- Analyzed merchant statements and recommended effective payment solutions to meet industry specific needs. (e.g., retail, restaurants, or service businesses)
- Managed the full sales cycle from initial contact to account installation.
- Maintained pipeline of sales activity in CRM systems.
- Stayed informed on industry trends, compliance standards, and competitor offerings.
Relationship Specialist
Relationship Specialist AFC
05.2022 - 12.2024
- Strengthened relationships with dealers, enhancing collaboration and support.
- Managed customer accounts to balance risk and ensure optimal service delivery.
- Identified growth opportunities, driving expansion with assigned dealers.
- Utilized CRM tools to analyze customer needs and streamline service processes.
- Represented AFC at weekly auto auctions, promoting brand presence and engagement.
Agent Team Member/Account Manager
State Farm Insurance
09.2021 - 11.2024
- Increased insurance awareness through community outreach initiatives and branding efforts.
- Minimized policy lapses by implementing proactive client communication strategies.
- Grew client base by pursuing new business opportunities and generating referrals.
- Identified coverage gaps during policy reviews, providing tailored protection options.
- Guided new team members on operational procedures and industry best practices.
Managing Partner
Free and Clear LLC
06.2017 - 01.2022
- Facilitated entrepreneurs' growth by designing strategies for accessing financial resources.
- Enhanced business credit eligibility, streamlining processes for securing loans and funding.
- Increased loan approval rates by evaluating risks and recommending process improvements.
Digital Media Consultant
Thryv (formerly AT&T Advertising Solutions)
02.2008 - 06.2018
- Enhanced client engagement through effective digital marketing strategies.
- Provided proactive support throughout digital marketing campaigns, addressing client concerns.
- Conducted comprehensive market research to inform strategic search marketing efforts.
- Analyzed website analytics to identify trends and optimize performance opportunities.
- Increased customer conversion rates with targeted email marketing initiatives.
Education
License & Non-Resident -
State of Maryland Insurance
Associate of Business Administration - Business Management
University of Maryland University College
01.1990
Skills
- Professional networking
- Clear verbal and written communication
- Software systems proficiency
- Engaging presentation skills
- Client relationship management
- Sales funnel management
- Skilled in CRM software
Timeline
Relationship Manager
Heartland Payment Systems
01.2025 - 11.2025
Relationship Specialist
Relationship Specialist AFC
05.2022 - 12.2024
Agent Team Member/Account Manager
State Farm Insurance
09.2021 - 11.2024
Managing Partner
Free and Clear LLC
06.2017 - 01.2022
Digital Media Consultant
Thryv (formerly AT&T Advertising Solutions)
02.2008 - 06.2018
License & Non-Resident -
State of Maryland Insurance
Associate of Business Administration - Business Management
University of Maryland University College