Summary
Overview
Work History
Education
Skills
Other Experience
Timeline
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Gloria Peters

Concordia,MO

Summary

Performance-driven Vice President with 15 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Overview

30
30
years of professional experience

Work History

Consultant Administrator

Jefferson Healthcare
11.2023 - 03.2024
  • Developed and executed comprehensive business and marketing plan.
  • Reduced overtime hours by implementing efficient scheduling and workflow techniques in all departments.
  • Developed and implemented education and internal training programs for all departments.
  • Implemented best practices to optimize organizational performance, leading to improved operational efficiency.
  • Developed innovative strategies resulting in increased revenue and business growth.
  • Negotiated contracts to secure favorable terms that contributed to their overall success.
  • Established trusted partnerships with key industry influencers, expanding company's network of resources and contacts.
  • Implemented practices and procedures to reduce expenditures and increase savings.

Regional Vice President of Operations

Life Care Centers of America
02.2023 - 11.2023
  • Managed Regional Operations in 9 skilled facilities across Missouri, Kansas and Nebraska
  • Successfully increased daily census by 40%
  • Achieved 96% increase in profits
  • Implemented weekly budget monitoring, resulting in 65% reduction in losses
  • Successfully eliminated need for staffing agency usage.
  • Championed continuous improvement initiatives, fostering culture of innovation within organization.
  • Negotiated favorable contracts with vendors, securing advantageous pricing while maintaining quality standards.
  • Collaborated with executive leadership on corporate strategy development, aligning regional goals with overall vision.
  • Enhanced operational efficiency by streamlining processes and implementing cost-saving initiatives.
  • Reduced overhead costs through strategic management of resources and budget allocations.
  • Coached and mentored direct reports for enhanced performance and career progression opportunities.
  • Ensured compliance with industry regulations, maintaining impeccable safety record throughout tenure.
  • Oversaw risk management efforts within region by identifying potential threats and implementing mitigation strategies.
  • Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
  • Established performance goals for department and outlined processes
  • Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Regional Director of Operations/Administrator/Executive Director

Health Systems, Inc.
04.2007 - 09.2022
  • Managed operations, conducted reviews, audited quality assurance, and regulatory compliance for 6 Long Term Care Facilities, Residential Care Facilities, and Assisted Living Facilities in Missouri.
  • Proactively improved survey preparedness, legal and regulatory compliance through training, audits and action plans.
  • Developed and implemented Emergency Operation Plans and ensured OSHA compliance.
  • Recruited, hired, trained, and evaluated administrators and other team associates throughout region.
  • Conducted facility audits and maintained current licensure, BNDD and CLIA waivers.
  • Reduced expenditures for region through cost analysis and effective budget management.
  • Implemented and refined safety protocols at each location to minimize risk exposure for both employees' well-being as well as company liability.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Assisted in development of strategic plans aligned with organizational goals by providing valuable input.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted regular reviews of operations, financial management, and identified areas for improvement to protect organization from legal liabilities and penalties.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
  • Established performance benchmarks for each department in alignment with organization's strategic plan.

Owner/President

Cross Roads, Inc. And Twin Oaks Car Wash
06.2004 - 09.2007
  • Built, owned, and operated convenience stores and car wash.
  • Oversaw all aspects of business operations, including hiring and training employees, managing inventory, and maintaining financial records.
  • Self-motivated, with strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Investigator/Trainer/Case Manager

State of Missouri
01.1994 - 01.2004
  • Investigated and trained new investigators in both child protective services and adult protective services.
  • Created and prepared supporting documentation for criminal prosecution
  • Oversaw and supervised caseload of new and prior protective services.
  • Trained and educated potential foster parents.
  • Investigated allegations of abuse and neglect of children, adults/elderly and disabled individuals.

Education

Master of Arts - Management, Organizational Leadership & Marketing

Webster University
St. Louis, MO
05.2013

Bachelor of Science - Social Work

University of Central Missouri
Warrensburg, MO
12.1993

Associate of Science - Respiratory Therapy

State Fair Community College
State Fair Community College
12.1988

Skills

  • Organized, Detail Oriented and Time Management
  • Problem-solving, Critical Thinking/Evaluating/Implementing
  • Customer Service/Marketing/Client Relationships
  • Team Leadership, Development and Training
  • Project Planning, Prioritizing, Development and Implementation
  • Budgeting, Forecasting, Allocating and Reporting
  • Safety Regulation Adherence and Compliance
  • Logistics Coordination
  • Performance Assessments
  • Process Improvement
  • Quality Assurance

Other Experience

  • Board Member for Exulta Healthcare and Wellness
  • Board Member for Full Employment Council for the State of Missouri, Eastern Jackson County since 2007
  • Board Approved Preceptor for Administrators in the State of Missouri
  • Member of Missouri Healthcare Association
  • Member of West Central Missouri Association of Social Workers
  • Member of Activity Directors of Missouri
  • MC5 Member in both Central and West Central Region in Missouri
  • Community Volunteer
  • Consultant for I-70 Professional Building through Sweet Springs Ambulance District

Timeline

Consultant Administrator

Jefferson Healthcare
11.2023 - 03.2024

Regional Vice President of Operations

Life Care Centers of America
02.2023 - 11.2023

Regional Director of Operations/Administrator/Executive Director

Health Systems, Inc.
04.2007 - 09.2022

Owner/President

Cross Roads, Inc. And Twin Oaks Car Wash
06.2004 - 09.2007

Investigator/Trainer/Case Manager

State of Missouri
01.1994 - 01.2004

Master of Arts - Management, Organizational Leadership & Marketing

Webster University

Bachelor of Science - Social Work

University of Central Missouri

Associate of Science - Respiratory Therapy

State Fair Community College

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