Gloria Prowell
Matteson,IL
Summary
Energetic Customer Service and Food Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Personable Cocktail Server skillful in serving diverse crowds of patrons. Well-versed in managing high-volume shifts while consistently performing with efficiency and enthusiasm. Excellent bartending knowledge and superior service standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Catering Customer Service
The Jerk Bowl
10.2019 - Current
- Assists in catering events, ensuring seamless execution and client satisfaction from start to finish.
- Provides support during catering events, efficiently serving large groups of customers within tight deadlines.
- Assists customers with special orders and catering requests, contributing to increased sales.
- Maintains organized work area by cleaning and removing hazards.
- Demonstrates flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Organizes and prepares workstations and materials needed for operations to maximize productivity.
- Communicates with guests to record orders and assess needs.
- Contributes to team success by assisting co-workers during high-volume periods as needed.
- Resolves customer complaints with empathy, resulting in improved satisfaction ratings.
Behavioral Health Specialist
Mount Sinai Health System
06.2018 - 10.2019
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Used [Software] to document patient information, progress notes, and treatment plans.
- Created progress reports, assessments and charting within required timeframes.
- Participated in ongoing professional development opportunities to stay current with industry best practices and enhance clinical skills.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
Cocktail Server
The Boka Group - Devereaux
07.2017 - 06.2018
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Communicated with guests to record orders and assess needs.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Streamlined operations by adhering to established policies and procedures regarding opening and closing duties, contributing to an efficient work environment.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Bachelor of Arts - Communication
North Park University
Chicago, IL05.2004
Skills
- POS systems Operation
- Cleaning and sanitization
- Safe Food Handling
- Food Running
- Wine pairing knowledge
- Ability to Lift 30 Pounds
- Problem Resolution
- Customer Service
- Microsoft Office
- Teamwork and Collaboration
- Professional telephone demeanor
- Calm and Professional Under Pressure
Certification
- Certified Food Handler, State Food Safety - May 2024
Timeline
Catering Customer Service
The Jerk Bowl
10.2019 - Current
Behavioral Health Specialist
Mount Sinai Health System
06.2018 - 10.2019
Cocktail Server
The Boka Group - Devereaux
07.2017 - 06.2018
Bachelor of Arts - Communication
North Park University
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