Gloria Quezada
Rio Rancho,NM
Summary
Lead cashier with extensive experience in customer service and financial transactions. Demonstrated ability to maintain accuracy, efficiency, and confidentiality in cash handling operations. Strong communication, problem-solving, and leadership skills contribute to improved store functionality and team coordination. Proven track record of accountability in cash management and operational excellence.
Overview
12
12
years of professional experience
Work History
Lead Cashier
Expo New Mexico
Albuquerque, New Mexico
10.2022 - Current
- Trained and mentored new cashiers to cultivate a culture of customer service excellence.
- Oversaw cashiers, identifying strengths and weaknesses to enhance service quality.
- Processed payments promptly, consistently exceeding productivity standards.
- Balanced daily cash register operations, ensuring accurate cash drawer management.
- Assisted customers with transactions, returns, and inquiries efficiently.
- Addressed customer complaints empathetically, contributing to heightened satisfaction levels.
- Collaborated with team members to ensure smooth checkout operations.
- Monitored inventory levels for cash register supplies and requested timely replenishments.
Cashier/Customer Service Cashier
Hickory Farms
Albuquerque, New Mexico
11.2025 - 12.2025
- Processed transactions at cash register with accuracy to ensure smooth customer flow.
- Provided exceptional customer service consistently throughout shifts.
- Greeted customers upon entering store and addressed inquiries promptly.
- Guided customers in product selection, enhancing shopping experience during peak seasons.
- Managed inventory levels, organized stock, and restocked shelves to maintain efficiency.
- Set up promotional displays effectively to highlight seasonal merchandise.
- Monitored stock levels and reported low inventory to management team for replenishment.
- Ensured compliance with safety regulations while handling products and equipment.
Seasonal Bartender
Red Door Bar
Albuquerque, New Mexico
05.2025 - 05.2025
- Delivered exceptional customer service, creating memorable experiences for guests.
- Prepared and served cocktails, wine, and bottled beer according to established recipes.
- Provided drink suggestions tailored to customer preferences.
- Monitored guest alcohol consumption to prevent over-intoxication and underage drinking.
- Maintained cleanliness and organization of bar area for optimal efficiency.
- Managed inventory, restocked supplies, and ensured proper stock levels.
- Processed cash and credit card transactions accurately using POS system.
- Engaged customers in friendly conversation to enhance overall bar experience.
Seasonal Worker
Expo New Mexico
Albuquerque, New Mexico
09.2022 - 09.2022
- Executed sales transactions and processed payments using point-of-sale systems to minimize wait times.
- Handled cash and credit card payments, ensuring accurate processing and issuing of receipts.
- Maintained organized cash drawer and adhered to security procedures for large sums of money.
- Resolved customer complaints effectively, upholding company standards and maintaining relationships.
- Completed daily recovery tasks, ensuring cleanliness and productivity in work areas.
- Counted cash drawer accurately at shift start to verify correct amounts.
Monitor/ Cashier
Fallout Trampoline Arena
Albuquerque, New Mexico
02.2022 - 09.2022
- Monitored court activities to ensure safety and compliance with established regulations.
- Enforced facility policies to maintain a secure environment for all guests.
- Coordinated crowd control during peak hours to enhance guest safety.
- Educated guests on trampoline safety rules and enforced arena policies effectively.
- Provided first aid and responded promptly to incidents involving guests, ensuring their well-being.
- Documented incidents and communicated findings to management promptly.
- Collaborated with management to address guest concerns and enhance experiences.
- Conducted regular equipment inspections to identify maintenance needs.
Dog Washer
Pet Palace
Rio Rancho, New Mexico
10.2021 - 12.2021
- Ensured comfort and safety of pets during grooming procedures by supervising activities.
- Bathed and groomed pets using gentle techniques to minimize stress.
- Monitored dog behavior to maintain safety for both pets and groomers.
- Followed established safety protocols to protect pets and staff consistently.
- Cleaned and sanitized grooming stations daily to uphold health standards.
- Inspected ears for infections or parasites, administering appropriate cleaning as needed.
- Checked for skin irritations or infections, providing treatment as necessary.
- Managed grooming supplies inventory, ensuring restocking for operational efficiency.
Babysitter
Self Employed
Albuquerque, New Mexico
07.2014 - 06.2021
- Supervised daily activities to ensure children's safety and well-being.
- Monitored environments to prevent accidents and falls.
- Cared for children of various ages, assisting with feeding and dressing to promote independence.
- Prepared nutritious meals and snacks according to dietary needs.
- Handled emergencies calmly, providing first aid when necessary.
- Maintained clean, organized spaces that facilitated learning and play.
- Planned engaging educational games and activities to support child development.
- Communicated effectively with parents regarding children's progress and concerns.
Janitorial Associate
Go Janitorial Services
Albuquerque, New Mexico
05.2019 - 06.2019
- Disinfected public areas, including lobbies and restrooms, to uphold hygiene standards.
- Maintained cleanliness of assigned areas using effective cleaning techniques.
- Operated cleaning equipment safely and efficiently during daily tasks.
- Monitored compliance with health and safety regulations throughout all cleaning activities.
- Oversaw waste disposal processes to ensure facility cleanliness and safety.
- Coordinated with team members to execute large-scale cleaning projects.
- Thoroughly cleaned windows inside and outside to enhance visibility and appearance.
- Polished metal fixtures in bathrooms and kitchens regularly to maintain shine.
File Clerk
Living Word Christian Academy
Rio Rancho, New Mexico
08.2014 - 05.2018
- Handled confidential information with discretion, ensuring compliance with company regulations.
- Organized and maintained student files, adhering to established procedures for record integrity.
- Processed incoming paperwork, guaranteeing accurate filing in designated areas.
- Assisted staff with document retrieval, facilitating timely access to necessary files.
- Reviewed files for completeness and accuracy, maintaining high standards of documentation.
- Established new files according to company protocols, optimizing organization.
- Classified materials into chronological, alphabetical, or numerical order for efficient storage.
- Responded to inquiries about file locations, streamlining information access.
Education
High School Diploma -
Paradise Christian School
Albuquerque, NM05-2021
Skills
- Payment processing and accuracy
- Cash management
- Sales transactions and inventory monitoring
- Customer service training
- Client relationship management
- Problem solving
- Attention to detail
- Time management
Timeline
Cashier/Customer Service Cashier
Hickory Farms
11.2025 - 12.2025
Seasonal Bartender
Red Door Bar
05.2025 - 05.2025
Lead Cashier
Expo New Mexico
10.2022 - Current
Seasonal Worker
Expo New Mexico
09.2022 - 09.2022
Monitor/ Cashier
Fallout Trampoline Arena
02.2022 - 09.2022
Dog Washer
Pet Palace
10.2021 - 12.2021
Janitorial Associate
Go Janitorial Services
05.2019 - 06.2019
File Clerk
Living Word Christian Academy
08.2014 - 05.2018
Babysitter
Self Employed
07.2014 - 06.2021
High School Diploma -
Paradise Christian School