Gloria Quijano

• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
• Coordinated with medical staff and patients to find cost-effective options for services.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Scheduled appointments with specialists on behalf of clients.
• Obtaining medical documents for PCP to review.
• Following up with patients to ensure that they have been scheduled with rendering provider.

• Support Providers and nursing staff to ensure that records are available for review.
• Processing paperwork faxing and scanning.
• Organizing and keeping records until they are indexed into EMR.
• Pulling reports to send out campaigns to remind patients of health maintenance topics they are due for.
• Sending out and processing incoming mail.

Entering data into patient's chart for outreaches,

• Ensuring that patients are scheduled for due health maintenance.
• Pulling reports from Secure Access Washington for immunizations due and reaching out to them to offer an appointment.
• Processing medical releases to ensure that patient gets a copy of their record in a timely manner.

• Established trust with clients by accurately addressing their concerns.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Scheduling patients for appointments, rescheduling and answering text messages through Artera Well App.
• Answering incoming messages sent from Mychart App.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
• Corresponded with patients through Artera Well App text messaging system, telephone, or postal mail.
• Handled cash transactions and maintained sales and payments records accurately.

• Maintained patient confidence by keeping patient records information confidential.
• Collaborated with counselors and nurses, providing timely access to accurate and up-to-date medical records.
• Scanned and uploaded medical records into the electronic medical records system. Including EMR project with organizing, prepping and scanning paper files, then indexing into each EMR to go from paper to electronic medical records.

• Supported clinicians with obtaining medical records and prepping each paper chart for appointment.
• Organizing, sorting and filing medical charts after each visit.
• Processing paperwork, including faxing and filing into each paper chart.
• Processing medical records requests including billable and non-billable releases.
• Served as a reliable resource to both healthcare providers and patients alike, addressing questions or concerns promptly and knowledgeably.
• Supported patients and family members, actively listening to concerns and offering compassionate care.
• Processed incoming and outgoing mail.
• Uploading provider dictations and sending off for scribe to type.
• Ensuring that each chart note came back and sent to Provider for review and signature.
• Helped with EMR project going from paper to paperless chart. Including, organizing, prepping, scanning and entering data into spreadsheets to keep track of each chart that was being uploaded into EMR. This was a big project that took a span of a couple of years to complete.