Years of experience
Gloria Quinones
El Paso,TX
Summary
Experienced with overseeing and maintaining orderly activities. Utilizes strong observational skills to ensure compliance with guidelines. Knowledge of effective communication and organization in team settings for smooth operations.
Overview
5
5
Work History
Monitor/School Crossing Guard
Socorro ISD
02.2020 - 08.2025
- Monitored student behavior and ensured adherence to school policies.
- Observed and reported safety concerns to maintain a secure learning environment.
- Collaborated with teachers to support classroom management initiatives.
- Assisted in conflict resolution between students, fostering positive interactions.
- Provided training and guidance to new monitors, promoting best practices.
- Developed strategies for addressing behavioral issues, contributing to overall student success.
- Maintained strict compliance with all relevant regulatory guidelines and industry standards to uphold the integrity of patient monitoring processes.
- Promoted safety of students on and off bus by identifying potential conflicts.
- Developed strong rapport with patients and families, addressing any concerns or questions related to monitoring procedures and equipment usage in a compassionate manner.
- Attended to needs of students and informed school personnel of unusual behavior or health problems.
Manager
SUBWAY®Restaurants
11.2006 - 10.2009
- Developed and implemented strategic initiatives to improve service delivery efficiency.
- Facilitated training sessions on best practices, improving team capabilities and knowledge sharing.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associate of Applied Science - Medical Billing And Coding
Southwest University At El Paso
El Paso10-2025
Skills
- Emergency response
- Discipline
- Incident reporting
- Behavior management
- Coordination and teamwork
- Problem-solving
- Teamwork and collaboration
- Effective communication
- Positive reinforcement
Timeline
Monitor/School Crossing Guard
Socorro ISD
02.2020 - 08.2025
Manager
SUBWAY®Restaurants
11.2006 - 10.2009
Associate of Applied Science - Medical Billing And Coding
Southwest University At El Paso
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