Gloria Ramirez
Riverbank,CA
Summary
Experienced professional focused on meeting or exceeding objectives seeking Office Administrative Assistant position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
10
10
years of professional experience
Work History
Service Advisor
Fix Auto
Modesto, CA
01.2020 - 04.2022
- Greeted customers and addressed their main concerns.
- Conducted vehicle inspection including damages related and previous to the loss.
- Performed vehicle operations check, documented any electrical, interior, exterior, and/or mechanical issues.
- Inputted vehicle information into CCC one to decode and identify best part replacement/ repair options.
- Blueprinted repair plan process in order to insure timely part delivery to outbid competition.
- Wrote out preliminary estimates for all contracted and non contracted insurances.
- Managed all invoices per customer file and submitted final bills according to each insurance company's procedures.
Office Manager
Caliber Collision
Manteca, CA
09.2019 - 01.2020
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Developed strong relations and partnerships with autopart vendors and insurance companies to facilitate productive business dealings.
Sales Consultant
Carmax Auto Superstores
Modesto, CA
05.2015 - 03.2019
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Submitted finance applications to the lenders while ensuring accuracy of the finance applications.
- Assisted with vehicle appraisals, resolving customer concerns.
- Trained new associates on internet office leads and procedures while offering both in person and online customer support.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Created detailed sales presentations to communicate product features and market data.
Customer Account Manager
Aaron's Sales and Lease
Oakdale, CA
08.2011 - 05.2015
- Oversaw account maintenance and visited customers to ensure ownership or collection of merchandise.
- Monitored customer payment history and payment frequency to make appropriate recommendations based on individual account.
- Managed the collections process by counseling customers to gain timely lease/ merchandise renewals.
- Reviewed and processed lease agreements by confirming customer identification, collected money and obtained customer signatures on lease agreements.
- Safely operated the company vehicle and assisted in service calls and deliveries as needed.
- Previous position with company was a sales manager:
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Managed the sales functions of the store by achieving daily and monthly sales goals, which included both inside and outside sales.
- Generated new business by implementing community marketing strategies.
- Logged daily cash flow and prepared bank deposits.
- Beginning position was as a customer service representative.
- Connected with customers by listening attentively and helped guide through the buying process, making it simple and seamless.
- Maintained and organized showroom merchandise.
Education
High School Diploma -
Oakdale High School
Oakdale, CASkills
- Punctual, dependable and hard working, possess initiative and the ability to make decisions individually or as a team
- Calm and Professional Under Pressure
- Able to connect well with people, demonstrate empathy and successfully navigate difficult conversations
- Strong leadership, multi-tasking, organizational, negotiation/ persuasion skills
- Scheduling and Coordinating
- Employee Coaching and Motivation
- Vendor Partnerships
Timeline
Service Advisor
Fix Auto
01.2020 - 04.2022
Office Manager
Caliber Collision
09.2019 - 01.2020
Sales Consultant
Carmax Auto Superstores
05.2015 - 03.2019
Customer Account Manager
Aaron's Sales and Lease
08.2011 - 05.2015
High School Diploma -
Oakdale High School
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