Gloria Ramirez
Customer Service Agent
Soldotna,AK
Summary
Energetic PIC/Customer Service Representative successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
2
2
years of professional experience
Work History
Person In Charge/Customer Service Agent, Contract
Safeway Inc.
Seward, AK
11.2020 - 04.2021
- Managed daily operations of the department, including scheduling staff and assigning duties.
- Monitored performance of employees to ensure quality standards were met.
- Oversaw payroll processing, budgeting and expense tracking activities.
- Provided guidance and support for personnel as needed.
- Ensured compliance with company policies and procedures.
- Established strong relationships with customers through effective communication techniques.
Food Clerk
Safeway Inc.
Seward, AK
03.2019 - 09.2020
- Greeted customers and provided excellent customer service.
- Operated cash register to process payments for purchases.
- Adhered to all health department regulations regarding sanitation standards in the preparation of food items.
- Assisted team members in completing tasks during busy periods such as lunch hours or special events.
- Checked out customers quickly and efficiently while ensuring accuracy of item pricing.
- Maintained cleanliness of store front lobby by sweeping and dusting surfaces regularly.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
Education
Some College (No Degree) - Electrical Engineering
ITT Technical Institute
Phoenix, AZSkills
- Strategic Planning
- Training and Mentoring
- Policy Enforcement
- Staff Discipline
- Negotiation
- Goal-Oriented
Timeline
Person In Charge/Customer Service Agent, Contract
Safeway Inc.
11.2020 - 04.2021
Food Clerk
Safeway Inc.
03.2019 - 09.2020
Some College (No Degree) - Electrical Engineering
ITT Technical Institute
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