Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Gloria Ramsey

Modesto,CA

Summary

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

10
10
years of professional experience

Work History

Operations Manager 1

DHL Supply Chain
Tracy, CA
12.2023 - Current
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Performed cost analysis for various projects to determine budget requirements.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Created detailed reports on the performance of individual departments within operations.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.

Operations Manager 2

DHL Supply Chain
Tracy, CA
05.2022 - 12.2023
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Published customer satisfaction results from feedback forms and correspondence.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.

Operations Supervisor

DHL Supply Chain
Tracy, CA
03.2020 - 05.2022
  • Trained, mentored and motivated employees to maximize team productivity.
  • Engaged employees to create safe, energetic work environment through feedback and recognition.
  • Oversaw implementation of procedures, goals and objectives within operations.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Built strong operational teams to meet process and production demands.
  • Reduced process lags and trained team members on best practices and protocols.
  • Investigated and completed reports for work-related injuries, submitting paperwork to appropriate insurance carriers.
  • Coordinated with other supervisors, combining group efforts to achieve goals.

Inventory Clerk

DHL
Tracy, CA
08.2019 - 02.2020
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Considered specific product requirements and accessibility when managing and organizing storage areas.
  • Supervised warehouse personnel to provide operational guidance and ensure optimal inventory control and productivity.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Analyzed shortages and reported findings to leadership, focusing on continuous improvement.
  • Inspect parts per customer request using customer software to track request and use for any damaged inventory as well (Trackwise)
  • SAP and Select-Upgrade programs used to maintain inventory aligned
  • Coordinate and schedule audits for vendors
  • Answer any internal and customer related emails

Kitting Audit Lead

RK Logistics Group Inc.
Livermore, CA
11.2016 - 06.2018
  • Proposed process improvements to increase quality and efficiency.
  • Positioned and aligned components to complete accurate assembly work.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Documented conversations with customers to track requests, problems and solutions.
  • Investigated and resolved variances with inventory records.
  • Monitored project progress and presented status to leaders to solve productivity issues.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Packed fragile items with bubble wrap to prevent breakage during shipping.

Sales Supervisor

Metro PCS
Lathrop, CA
01.2014 - 09.2016
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Supported business performance targets to drive improvements in sales and customer satisfaction levels.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Set monthly quotas and assessed growth potential by analyzing sales data.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Offered product and service consultations and employed upselling techniques.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Education

High School Diploma -

SUSD
Stockton, CA
06.2008

Skills

  • Operations Monitoring
  • Incidents Management
  • Staff Training and Development
  • Process Improvement Strategies
  • Goal Setting
  • Systems Implementation
  • Customer Service
  • Recruitment and Hiring
  • Management Team Building
  • Budget Control
  • Cost Reduction

Accomplishments

  • 2021 Quarter 2 Award
  • 2021 Attitude Award
  • 2022 Quarter 2 Award
  • 2023 Customer Recognition
  • 2023 World Quality Day #WECARE Awsard

Languages

Spanish
Professional

Timeline

Operations Manager 1

DHL Supply Chain
12.2023 - Current

Operations Manager 2

DHL Supply Chain
05.2022 - 12.2023

Operations Supervisor

DHL Supply Chain
03.2020 - 05.2022

Inventory Clerk

DHL
08.2019 - 02.2020

Kitting Audit Lead

RK Logistics Group Inc.
11.2016 - 06.2018

Sales Supervisor

Metro PCS
01.2014 - 09.2016

High School Diploma -

SUSD

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Gloria Ramsey