Summary
Overview
Work History
Education
Skills
Timeline
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Gloria Randall

Burton,MI

Summary

Methodical director with several years of comprehensive experience overseeing daily operations of company or organization. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures.

Overview

26
26
years of professional experience

Work History

Director, IT Portfolio Management

Fiserv
Milwaukee, WI
01.2021 - 04.2024
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Cultivated relationships with stakeholders to secure support and funding for key initiatives.
  • Led cross-functional teams in the development of innovative solutions to complex problems.

Director, Business Unit PMO

Fiserv
Milwaukee, WI
03.2011 - 12.2020
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Coordinated resources across departments to maximize productivity levels.
  • Led change management efforts to adapt to market shifts and organizational needs.
  • Managed crisis situations to minimize impact on operations and reputation.
  • Partnered with staff to create professional development plans to support personal and business growth.

Manager, Business Unit: Conversions and Mergers

Fiserv
Milwaukee, WI
06.1998 - 03.2011
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Recruited and hired qualified candidates to fill open positions.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Managed risk by developing and implementing effective risk management strategies.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Created and managed budgets for travel, training, and team-building activities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Implemented systems for tracking progress on key initiatives or projects.

Education

Some College (No Degree) - Public Relations and Organizational Communication

Patricia Stevens Career College
Milwaukee, WI

Associate of Applied Science - Information Technology

Oakland Community College
Auburn Hills, MI

Skills

  • Project Management
  • Issues Resolution
  • People Management
  • Employee Development

Timeline

Director, IT Portfolio Management

Fiserv
01.2021 - 04.2024

Director, Business Unit PMO

Fiserv
03.2011 - 12.2020

Manager, Business Unit: Conversions and Mergers

Fiserv
06.1998 - 03.2011

Some College (No Degree) - Public Relations and Organizational Communication

Patricia Stevens Career College

Associate of Applied Science - Information Technology

Oakland Community College

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Gloria Randall