Gloria Randolph
Columbia,SC
Summary
Detailed candidate well-versed in customer service and administrative duties. Quick learner comfortable working independently or in team setting. Smart communicator with strong can-do, positive approach to tackling tasks and overcoming challenges.
Overview
18
18
years of professional experience
Work History
Processor
The Student Loan Help Group
03.2022 - Current
- Communicate with clients and outside agencies through phone calls, emails, text messaging and accurately detail the information requested and received in those communications
- Developing loan repayment plans
- Collecting and verifying financial documents with courtesy and professionalism
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Supported team members in their tasks, contributing to overall team success.
- Assist with intake list and assisting processors with document collection.
Office Manager/Development Assistant
Allen University
11.2020 - 01.2022
- Implemented procedures w/ Fiscal Affairs to ensure scholarships/endowment funds were awarded
- Prepare, as requested, summaries and reports (charity reports)
- Input contributions into the fundraising database and processes contributions with fiscal affairs
- Manage fundraising database software, incorporating regular reports
- Work closely with the Title III Director to maintain accurate knowledge of Title III rules and regulations.
Buyer/Planner
Hansen International
04.2020 - 11.2020
- Develop an efficient and accurate system for monitoring all open purchase orders
- Work with the receiving department to ensure that all deliveries have been satisfied
- Create weekly reports listing back ordered or missing products.
Accounts Receivable Supervisor (Claims Specialist)
Lancer Insurance Company
03.2014 - 02.2020
- Supervised Claims Specialists in day-to-day claims operations and maintaining staffing for call centers in accordance with contract requirements
- Maintained insurance and financial records to ensure completion and accuracy in accordance with federal, state, and organizational regulations
- Examined accounting records, including financial statements and other financial reports, to assess accuracy, completeness, and conformance to standards
- Processed business transactions for the entire company such as disbursements, expense reports, vouchers, and receipts
- Maintained all Accounts Payable reports, spreadsheets, and corporate accounts payable files, performing ad-hoc reports for senior management as needed
- Performed General accounting, G/L account reconciliation and month-end closing, review vendor invoices and disbursement filings for accuracy.
Tally Clerk
WW International Inc
01.2010 - 01.2014
- Assisted with maintaining correspondence, invoices, receipts, and other office records
- Performed general clerical duties including data entry, creating and maintaining Excel spreadsheets, and assisting all administrative departments
- Liaised with executive and senior administrative assistants to handle requests and queries from senior managers performing various duties as assigned including meeting and information requests, providing correspondence for client work orders
- Organized and deposited all checks collected at corresponding meetings.
Accounting Clerk
Smart Sourcing, Inc
12.2006 - 01.2010
- Assisted with procuring and managing business contracts and invoices associated with domestic and international vendors and inputted/processed work orders placed with our manufacturer overseas
- Managed multiple client relationships and accounts totaling over $25 million in business receivables
- Performed office duties such as, organized meetings, prepared letters, and invoices
- Ordered office supplies and worked closely with vendors
- Conducted transaction-level analysis identifying trends of potential violations of OFAC and AML/BSA laws and regulations.
Education
Bachelors of Science in Business Management -
Western Governors University
01.2021
Skills
- Claims Management
- Accounts Payable and Receivable
- Database Management
- Customer Service
- Cash Management
- Budgeting
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Apple Numbers
- Microsoft Powerpoint
- B2B
- Adobe Creative Suite
- Account Reconciliation
Timeline
Processor
The Student Loan Help Group
03.2022 - Current
Office Manager/Development Assistant
Allen University
11.2020 - 01.2022
Buyer/Planner
Hansen International
04.2020 - 11.2020
Accounts Receivable Supervisor (Claims Specialist)
Lancer Insurance Company
03.2014 - 02.2020
Tally Clerk
WW International Inc
01.2010 - 01.2014
Accounting Clerk
Smart Sourcing, Inc
12.2006 - 01.2010
Bachelors of Science in Business Management -
Western Governors University
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