Gloria Reddick
Memphis,TN
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
26
26
years of professional experience
Work History
Supervisor B
Criminal Court Clerk's Office
07.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Work with the Director of Operations and Administrative Services to make personnel decisions including progressive disciplinary actions
- Responsible for completing interim and annual evaluations for staff according to County policy
- Assist with career development and training
- Direct the work activities of employees in the Criminal Court Mittimus department
- Establish work schedules and assignments to ensure appropriate coverage
- Respond to internal and external complaints to ensure that each is handled according to policy and when feasible, develop new policy to prevent additional occurences
Principal Court Clerk
Shelby County Government
03.2000 - 02.2004
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Prepared court orders and judgments for signature.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Provided assistance to attorneys and court personnel in courtroom
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Provided information to other juridictions and states
Correctional Officer
Shelby County Government
02.1998 - 03.2000
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Enforced rules and regulations to maintain order among inmates.
- Completed disciplinary forms/actions on inmates that violated security rules
- Informed and prepared inmates of scheduled court appearances.
Education
High School Diploma -
Raleigh Egypt High School
Memphis, TN05.1982
Cosmetology
Tennessee School of Hair Design
Memphis, TN09.1981
Skills
- Schedule Development
- Process Improvement
- Staff Management
- Staff Discipline
- Expectation Setting
- Training and Mentoring
- Goal-Oriented
- Policy Enforcement
- Processes and Procedures
Timeline
Supervisor B
Criminal Court Clerk's Office
07.2021 - Current
Principal Court Clerk
Shelby County Government
03.2000 - 02.2004
Correctional Officer
Shelby County Government
02.1998 - 03.2000
High School Diploma -
Raleigh Egypt High School
Cosmetology
Tennessee School of Hair Design
Similar Profiles
Keith RayKeith Ray
Special Projects Coordinator at Shelby County Government, Criminal CourtSpecial Projects Coordinator at Shelby County Government, Criminal Court
Jaely MartinJaely Martin
Deputy Court Clerk at Pushmataha County Court Clerk's OfficeDeputy Court Clerk at Pushmataha County Court Clerk's Office
Jacqueteen PolkJacqueteen Polk
Case Manager at Eighth Circuit Court Of Appeals, Clerk's OfficeCase Manager at Eighth Circuit Court Of Appeals, Clerk's Office
Jamarr D. StackensJamarr D. Stackens
Personal Security Specialist at Jerry Lee LewisPersonal Security Specialist at Jerry Lee Lewis
Maurice BlandMaurice Bland
Home Improvement Contractor at Self-employedHome Improvement Contractor at Self-employed