Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant
Gloria Reyes-Bermudez

Gloria Reyes-Bermudez

DELAND,FL

Summary

Dynamic supervisor with a proven track record at Dollar General, enhancing team productivity through effective training and mentoring. Skilled in complex problem-solving and customer service, I successfully improved operational efficiency and staff performance, ensuring high-quality service delivery and satisfaction. Committed to fostering a collaborative and goal-oriented work environment.

Diligent [Desired Position] with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Overview

9
9
years of professional experience

Work History

Supervisor

Dollar General
03.2020 - 03.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Child Care Coordinator

North Oak Baptist Church
05.2012 - 08.2014
  • Backed up staff by assisting with difficult behavioral situations.
  • Supervised staff members by providing continuous feedback and support, leading to a high-performing team of childcare providers.
  • Evaluated program effectiveness using data-driven assessments while making adjustments as needed for continuous improvement in service delivery.
  • Ensured children''s nutritional needs were met through collaboration with local food service providers, implementing menus that adhered to dietary guidelines and preferences.
  • Verified proper sign-in and sign-out procedures according to optimal security protections for children.
  • Improved communication channels among staff members through regular meetings focused on discussing challenges faced during daily operations.
  • Organized classroom resources and lesson supplies for teachers.
  • Developed comprehensive training programs for new hires, improving their skills and confidence in providing quality care services.

Education

Master of Science - Clinical Psychology

University of Phoenix
Tempe, AZ
11-2023

Correctional Support Services

University of Phoenix
Tempe, AZ
03-2016

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Decision-making
  • Complex Problem-solving

Languages

Spanish
Native or Bilingual
Italian
Limited Working
German
Limited Working

Timeline

Supervisor

Dollar General
03.2020 - 03.2021

Child Care Coordinator

North Oak Baptist Church
05.2012 - 08.2014

Master of Science - Clinical Psychology

University of Phoenix

Correctional Support Services

University of Phoenix

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