Gloria Reynoso
Summary
Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
17
17
years of professional experience
Work History
Clerk NC
LA County
City of Industry, CA
02.2024 - 03.2024
- Matched the voter’s signature on the ballot envelope with a past signature on file
- Verified accuracy of mailed in ballots prior to submission for processing.
- Organized and maintained files, records, and other documents related to the election.
Customer Relations/Salesperson
DG Brands
Bell , CA
05.2022 - 11.2023
- Collaborated with other departments such as production, finance, logistics. to ensure efficient operations.
- Analyzed effectiveness of promotional campaigns using metrics such as web traffic, social media engagement.
- Negotiated terms of contract and prices to finalize sales agreements.
Healthcare Customer Service Representative
Molina Healthcare Inc.
Long Beach, CA
09.2018 - 03.2022
- Maintained customer relationship management (CRM) database by entering data for referrals and appointments.
- Provided emotional support to patients and their families during difficult times.
- Advocated for patients' rights when dealing with third party payers or other healthcare entities.
Member Service Advocate
CareMore Health Plan
Cerritos, CA
09.2017 - 06.2018
- Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines.
- Facilitated the completion of all necessary paperwork related to eligibility for Medicare services.
- Provided information on products and services to enhance customer knowledge.
Order Processor
RemX Specialty Staffing
Santa Barbara, CA
03.2017 - 06.2017
- Reviewed client merchandise requests, resolved questions and defined specifications before completing orders.
- Prepared and processed important documents, including work and shipping orders,and route merchandise.
- Processed daily invoices for payment, verifying accuracy of billing information prior to submission.
Staffing Coordinator
American Guard Services Inc.
Carson, CA
01.2016 - 12.2016
- Conducted extensive urinalysis testing to prevent illegal drugs use
- Assisted with onboarding new hires by providing training materials and orientation sessions.
- Analyzed and evaluated staffing needs according to company regulations, and operational requirements.
Office Manager
Fred Loya Insurance Agency Inc.
Loa Angeles, CA
01.2007 - 02.2015
- Collaborated with Auto dealerships, and leasing companies to fulfill terms and conditions of purchase agreements.
- Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Education
BBA - Business Administration
United Education Institute
Huntington Park, CA01.2015
Some College (No Degree) - Business Communications
East Los Angeles College
Monterey Park, CASkills
- Training and coaching
- Exceptional problem solver
- Microsoft Office Suite
- Software troubleshooting
- Bilingual
- B2B Sales
- Territory Management
- CRM Proficiency
American Red Cross Volunteer since 2018
Help victims of disaster; provide care and comfort to ill and much more.
Timeline
Clerk NC
LA County
02.2024 - 03.2024
Customer Relations/Salesperson
DG Brands
05.2022 - 11.2023
Healthcare Customer Service Representative
Molina Healthcare Inc.
09.2018 - 03.2022
Member Service Advocate
CareMore Health Plan
09.2017 - 06.2018
Order Processor
RemX Specialty Staffing
03.2017 - 06.2017
Staffing Coordinator
American Guard Services Inc.
01.2016 - 12.2016
Office Manager
Fred Loya Insurance Agency Inc.
01.2007 - 02.2015
BBA - Business Administration
United Education Institute
Some College (No Degree) - Business Communications
East Los Angeles College
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